To ensure that Christmas carol concerts are COVID-safe, there are a range of COVID management strategies that must be considered.

These strategies are best practice recommendations that where applicable, should be implemented at such an event and detailed in the COVID Management Plan (the Plan).

This information is provided in addition to the guidance in the COVID Management Plan template, which must also be considered and included in the Plan.


Description of activity

  • Consider holding your Christmas Carol event in a restricted space with seated patrons. For example, holding your event at a football oval with a designated entry and exit point.
  • Ensure all types of activities are described. Activities could include retail stalls, rides, face painting, jumping castles, and demonstrations/exhibits. Please note that activities such as inflatable water balls where patrons are inside/enclosed by equipment, are generally not permitted.
  • Provide a list of all areas where seating will be, the type of seating (fixed, non-fixed, assigned, bench seating), capacity of the seated areas, what the capacity is based on (e.g. 75% of total seats, 100% capacity with masks, 3 per 4m2), whether masks will be mandatory, and whether seating is indoor or outdoor.
  • Consider the use of pods to assist with managing distancing. Describe how many pods, the capacity of each pod and if you will have one QR code for the event or a QR code for each pod.

Site layout, site maps and publicly accessible spaces

  • A publicly accessible area is the square metres of the total area minus the area taken up by publicly inaccessible areas. For example, infrastructure, equipment, stalls/furniture, back of house, and storage areas. Please ensure calculations of publicly accessible spaces are accurate.
  • Entry and exit points, COVID marshal locations, food vendors, toilets and any other attractions must be clearly marked on site map.
  • A breakdown of the event area, including the size in square metres and maximum capacities of each space, must be provided.

Distancing and density

  • Physical barriers such as tensile barriers are helpful in managing/separating queues and walkways. Consider where physical barriers may be needed to assist in queue management.
  • The capacity of the venue as a whole must be managed. Consider and detail how the capacity of the venue will be monitored and managed in real time. If there are multiple entries/exits, you will need to include sufficient detail on how this will be managed.
    Please note where there are multiple entries/exits the event coordinator/Head COVID Marshal must tally the number of people in the venue from all the entry and exit points at least every 30 minutes to ensure the venue’s capacity is not exceeded.
  • Encourage patrons to arrive early to ensure there is enough time to check in, find a position, and get set-up for the show. This will help to reduce congestion at entry points.
  • As patrons arrive, they should be directed to the front of the ground, and then distanced back so that the entire area is utilised. COVID Marshals should assist patrons to utilise all the space in a socially distanced way so all socials groups are spaced 1.5 m apart.
  • One person per four square metres density (1 person per 4 m2) is recommended for areas where picnic rugs or mats will be used.

Ticketing, contact tracing and wellbeing declaration

  • 100% online ticketing or pre-registration for patrons is recommended.
  • Ticketing/pre-registration should include declaration of wellbeing. For example, include tick boxes stating patrons will not attend if: 1. On the day you are unwell/COVID symptomatic and 2. You were present in a hot spot.
  • If tickets can be purchased at the gate, it is recommended that a verbal wellbeing declaration is gained at the time of purchase. Please note there must be a method in place to ensure all attendees provide a declaration of wellbeing, regardless of ticket purchase.
  • Staff, contractors, visitors and volunteers must COVID SAfe Check In and wellbeing declarations are obtained.
  • Multiple QR codes should be placed near and on the route to the venue’s entry to reduce congestion. Please describe where QR codes will be located and how many will be available. QR codes could be located at car parks, an entry queue, or COVID Marshals could carry a copy of the QR code with them.
  • To ensure COVID SAfe Check Ins are completed, you must include detail that COVID Marshals will sight green tick upon or before entry, otherwise they will direct patrons to manual forms.
  • Clearly state that all attendees must scan in using COVID SAfe QR codes, or a manual form. This includes all staff, patrons, performers, volunteers and COVID Marshals.
  • When the event runs after dark, please ensure there is enough lighting provided at QR code locations to help facilitate scanning of QR codes and ease congestion.
  • Provide detail on the process for manual contact tracing. Questions for consideration include:
    • Who will collect the information?
    • Where will manual forms be located?
    • What hygiene measures will be in place?
    • Where will the information be stored before destruction?
    • Who will have access?

COVID-safe communications

  • Health messaging advising security, COVID Marshals, volunteers and patrons not to attend the event if they have any flu like symptoms, should be posted on your social media channels/websites/adverts in local newspapers before the event.
  • In addition to signage, it is encouraged to undertake COVID-safe messaging through PA announcements and/or electronic screen messaging.

Cleaning and hygiene

  • Cleaning of stage equipment must be cleaned after each use. This includes microphones and instruments.


  • Face masks may be required for your event in areas where people can not physically distance. Please consider how you will communicate this to your patrons, how you will manage the wearing of masks, and how you will dispose of discarded masks.


  • Fireworks are permitted, but physical distancing needs to be monitored by COVID Marshals.

Other resources

Events and festival support | Tourism SA

Guideline for delivering a COVID-safe event | Tourism SA



Call the SA COVID-19 Information Line on 1800 253 787