HealthCheck SA will be available in Australian app stores on 23 November

HealthCheck SA is a mobile app that guides users through their quarantine, testing and/or symptom check requirements.

HealthCheck SA has been developed to protect South Australia and minimise the impact of COVID-19 once the state’s borders open.

Features of HealthCheck SA include:

  • Quarantine schedule to help you plan and manage your quarantine period
  • Multiple, randomised location check-ins using live face recognition to confirm you are at your approved quarantine address
  • Personalised testing schedule
  • Daily symptom checks
  • Health and wellbeing support and resources.

Functions available in HealthCheck SA are dependent on your individual requirements.

The HealthCheck SA team is supported by SA Police to ensure users are compliant with their quarantine requirements.

Who needs to use HealthCheck SA

If you are travelling to South Australia from interstate or overseas, you must complete an EntryCheck SA  application. This will assess your risk and advise of any entry conditions and requirement to use HealthCheck SA. Depending on your level of risk, you may need to complete quarantine, testing and symptom check requirements using HealthCheck SA.

HealthCheck SA will also be used to manage the quarantine, testing and symptom check requirements of positive COVID-19 cases and their contacts.

Getting started with HealthCheck SA

  1. Once you receive your SMS, download HealthCheck SA from the App Store or Google Play.
  2. Log in using your mySA GOV account. You created your mySA GOV account when completing your EntryCheck SA application.
  3. If you don’t have a mySA GOV account, you will need to create one. You will need to provide and verify a mobile phone number and an email address.
  4. Once you have logged in to HealthCheck SA using your mySA GOV account, use your Unique Identifier Code to activate your HealthCheck SA app. This is the code sent in your initial SMS and begins with ‘HQ’.
  5. Complete the HealthCheck SA steps to begin your quarantine and/or symptom checks.

Common questions

  • I am arriving in SA from interstate or overseas, what are my requirements to use HealthCheck SA?

    If you are approved to enter SA, your entry conditions may include using HealthCheck SA to ensure your compliance with symptom checks, quarantine and COVID-19 testing.

    Functions available in HealthCheck SA are dependent on your individual requirements.

    Depending on your risk level, the below entry conditions apply.

    Very low risk

    • No requirement to use HealthCheck SA

    Low risk

    • Daily symptom check for 14 days using HealthCheck SA

    Moderate risk

    • Daily symptom check for 14 days using HealthCheck SA
    • COVID-19 test within 24 hours of arrival in SA and quarantine until test taken

    High risk and international

    • Quarantine for 7 days using HealthCheck SA
    • COVID-19 test within 24 hours of arrival in SA
    • COVID-19 test again on days 6 and 13
    • Daily symptom check for 14 days using HealthCheck SA
    • Randomised check-ins
    • No entry to high risk settings or COVID Management Plan events for 14 days after arrival

    What if I can’t use HealthCheck SA?

    If you are arriving under Low risk or Moderate risk entry conditions and you are unable to access HealthCheck SA, please monitor yourself for symptoms and seek additional testing as soon as symptoms develop, no matter how mild.

    If you are arriving under High risk and international entry conditions, including quarantine, and you cannot access HealthCheck SA, please call the SA COVID-19 Information Line on 1800 253 787.

    If you are required to quarantine and are unable to use the app, additional in person compliance visits may be undertaken and telephone check ins may be initiated.

    What is a symptom check?

    A symptom check is a short survey to assess whether you are experiencing any COVID-19 symptoms. You need to select any symptoms you may be experiencing from a list within the app.

    You must complete a symptom check daily, or when new symptoms develop. You will receive a notification each day, prompting you to complete the symptom check using the app. You can submit symptoms of any dependents with you in your symptom check.

    HealthCheck SA notifies SA Health if you have any symptoms and you may be directed to get tested at a suitable drive-through testing location. You may also receive a follow-up phone call from the HealthCheck SA team. This call might come from a private or ‘No caller ID’ number.

    When do I need to get a COVID-19 test?

    HealthCheck SA includes a personalised timeline of your individual testing requirements.

    You may be directed to seek additional COVID-19 tests, as required, or if you develop COVID-19 symptoms.

    Where can I get a COVID-19 test?

    You can find your nearest testing site on the SA Health website.

    You can book your test online at the below drive through testing sites to avoid queues:

    If you are arriving in South Australia via air, you can access COVID-19 testing at the Adelaide Airport. You must wear a mask.

    If you are required to quarantine, you must wear a face mask at all times when you leave your approved address to get tested and go straight to your closest drive-through testing site to minimise travel away from your approved quarantine address.

    If you are required to quarantine, you must use a private vehicle to drive to get your COVID-19 test. You must not use public transport. If you cannot access a testing site, contact the HealthCheck SA team for further advice.

    Can more than one person use HealthCheck SA on the same device?

    No. Each person aged 18 years and over, who is subject to quarantine, testing or symptom check requirements will need to use their own phone or device that is linked to their own mySA GOV account.

    Does someone under 18 with me need to comply with requirements?

    Yes. All people required to quarantine or who are in your travelling group must comply with quarantine, testing or symptom check requirements that apply.

    You can submit symptoms of any dependents with you in your symptom check. This will notify SA Health and may direct you or your dependent/s to seek additional testing. You may also receive a follow up call from the HealthCheck SA team.

    Does HealthCheck SA use mobile data?

    HealthCheck SA requires internet connection (via WiFi or mobile data). The app uses very little data to function.

    How is my data being kept secure?

    The app collects and uses the minimum amount of personally identifiable information to enable the HealthCheck SA process. This may include personal information, geolocation data, and use of the device's camera to verify your identity (if you are required to quarantine).

    More information on data and information collection is available in the HealthCheck SA privacy statement.

    How is compliance with requirements monitored and enforced?

    If you are non-compliant with your requirements, you will be contacted by the HealthCheck SA team and/or visited by a compliance officer to ensure your wellbeing.

    The HealthCheck SA team is supported by SA Police. You may be fined or prosecuted for not complying with your conditions of entry.

  • How do I get the HealthCheck SA app?

    HealthCheck SA will be available in Australian app stores on 23 November.

    If you have been directed to use HealthCheck SA, you can download the HealthCheck SA app from the App Store or Google Play. You must have an Australian app store account to access HealthCheck SA.

    You do not need to download the app before you travel.

    I have been approved to enter SA and am required to use HealthCheck SA, what do I do next?

    Once you receive your EntryCheck SA approval, you may proceed to travel into SA. You will receive an email and SMS on your planned arrival date that requests you click a link to confirm your arrival in SA.  Ensure you do this to declare you have arrived in SA.

    You will receive an SMS within 24 hours of completing this check-in. This will include a unique identifier code to activate the app.

    What if I don’t receive a SMS?

    If you don’t receive your SMS within 24 hours of your arrival in SA first make sure you have declared your arrival by clicking the link in your SMS or email.

    If you have completed your check-in but have still not received an SMS, contact the SA COVID-19 Information Line on 1800 253 787.

    How do I set up a mySA GOV account?

    You will need to log in to HealthCheck SA using your mySA GOV account credentials. You would have set up this up as part of your EntryCheck SA application.

    If you do not already have a mySA GOV account, you will need to create one. You must provide a mobile phone number and an email address to set up this account. You will need to verify your mobile phone number and email address using a one-time confirmation code that will be sent to you. You may need to check your junk mail or spam folder.

    You must complete all these set up steps in one go. You will have 10 minutes to verify your mobile phone number and email address.

    I already have a mySA GOV account, can I use that to log in to HealthCheck SA?

    Yes. If you already have a mySA GOV account, you can log in to HealthCheck SA with this.

    How do I activate the HealthCheck SA app?

    Once you have logged in, you must activate the app with your Unique Identifier Code. This is the code sent to you in your SMS and begins with ‘HQ’.

    Do I need to allow push notifications for the app?

    Yes. You must to allow notifications for HealthCheck SA in your device settings so that you can receive important information, updates and reminders.

    Do I need to allow location services for the app?

    Yes. You must allow location services for HealthCheck SA in your device settings to show that you are complying with the requirement to not leave your approved address.

    Does my Bluetooth need to be on to use HealthCheck SA?

    No. HealthCheck SA does not use Bluetooth. You must allow push notifications, location services and camera access to use the app.

  • Where can I complete my quarantine?

    If you are required to complete quarantine using HealthCheck SA, you must be able to quarantine alone or all other people in your household must also quarantine with you.

    If you are required to quarantine after arriving in South Australia from overseas you must quarantine in suitable accommodation within 80km of metropolitan Adelaide. Suitable accommodation is a residential house with no shared common spaces, including lifts, stairwells, carports or entrances (i.e. not an apartment or hotel room). This could be a rented space, such as an Airbnb and depending on circumstances, a townhouse may be suitable.

    If you are undertaking quarantine because you are a close contact of a case, it is preferable to also undertake this in a dwelling without shared common spaces including lifts, stairwells or entrances. If this is unavoidable, you must stay in your own private dwelling unless you need to leave for an emergency or an approved reason for example COVID-testing (please wear a mask).

    How can I get from the airport to my quarantine address?

    If you are arriving from overseas and required to quarantine, you can travel from the airport to your quarantine address in a private vehicle if the driver is fully vaccinated and wearing appropriate personal protective equipment (i.e. face mask). This can be a taxi and private transport driver, including a friend or family member. You must wear a face mask and sit in the back seat with the window down.

    If you are arriving from interstate and are required to quarantine, you can travel from the airport in a private vehicle. You must wear a face mask and sit in the back seat with the window down.

    You must not travel on public transport.

    How do geolocation check-ins work?

    HealthCheck SA uses geolocation and live face recognition to confirm you are at your approved quarantine address. Check-ins are a requirement of the app and a key component of ensuring your safety and welfare, as well as the safety of the community.

    The app performs several geolocation and live face recognition check-ins at random intervals each day. After receiving a notification prompting you to check-in, you will have 15 minutes to respond.

    The app will not track your location outside of these short check-in windows.

    What happens if I miss a check-in?

    If you miss one of the check-ins, you will likely receive a follow-up phone call from the HealthCheck SA team to discuss why you missed your check-in. This call might come from a private or ‘No caller ID’ number.

    If you miss the notification and the phone call, a compliance officer may visit your approved address to check you are safe and compliant with your quarantine requirements.

    What if I have to check-in while I am away from my quarantine address?

    If you receive a check-in notification while you are getting a COVID-19 test or are away from your address for another approved reason, complete the check-in as soon as possible.

    The HealthCheck SA team may call you to follow up why you are not at your approved address. This call might come from a private or ‘No caller ID’ number.

    What happens if I test positive to COVID-19?

    If you test positive to COVID-19 during your quarantine, you will be contacted by the SA Health Communicable Disease Control Branch (COVID-Operations) who will undertake a medical assessment and contact tracing risk assessment. Depending on your clinical and social circumstances you may remain at home or be transported to a dedicated facility or hospital.

    Others you are quarantining with may be required to move to a different residence or a dedicated facility. You will be advised by SA Health of your specific requirements.

    How do I access medical care in home quarantine?

    If it is a medical emergency always call Triple Zero (000) and advise that you are in home quarantine due to COVID-19.

    If you are feeling unwell and require non-urgent medical care, please contact the HealthCheck SA team for assistance via the number provided to you, or use the resources in the app to access health services for non-urgent services

    How can I get medication or my prescriptions filled?

    If you need medicines (including prescription medicines), ask a family member or friend to deliver them to your home and leave at your door.

    Some pharmacies offer a home delivery service. Ask for deliveries to be left at your door.  Wear a face mask when you collect items left at your door and do not open your door until they have left.

    If there are issues or you have further questions, please contact the HealthCheck SA team.

    Can I go outside?

    While in quarantine, you can go outside into your private garden or courtyard. You cannot go outside via shared inside spaces like lifts or stairwells for non-urgent or non-approved reasons.

    You must not go outside to public parks, shared gardens or any public, shared area. You must not leave your approved address for any reason other than to seek a COVID-19 test or for urgent medical care. When presenting for COVID-19 testing, ensure to wear a mask and adhere to all COVID-19 safety measures including appropriate sanitising and distancing practices.

    Can I have visitors?

    No. Only people who are approved to quarantine with you are allowed at your approved address during your quarantine period.

    How do I dispose of rubbish and waste?

    Dispose of used personal items such as tissues, disposable masks, gloves, and other contaminated items in a rubbish bin lined with a plastic bag.

    Tie-off/close the plastic bag and dispose of the bag in the general household waste bin (not recycling). After handling and disposal of waste, wash your hands thoroughly.

    You can take your bins to the street for collection. You must wear a mask and wipe the handle after use.

    What if I need to leave home quarantine in an emergency?

    When moving to a safe location during an emergency, ensure you wear a mask and adhere to all COVID-19 safety measures, including hand hygiene and physical distancing.

    If you have had to leave your home in an emergency or if your home is unsafe, you must advise the relevant emergency services that you have been forced to leave home quarantine.

    It is important that you inform emergency service providers that you are subject to quarantine requirements.

    Please ensure you notify the HealthCheck SA team of your situation and of your changed location as soon as it is safe to do so.

    I am quarantining at the same address as someone else but we get notifications to check-in at different times, is there something wrong with my app?

    HealthCheck SA requests check-ins on a randomised schedule. It would not be unusual for people to receive check-in requests at different times.

    What if my phone or device stops working or I am having technical problems while I am in quarantine using HealthCheck SA?

    Please do not leave your approved address to get your phone or device fixed or replaced. This would be considered a breach of your quarantine directions and you may commit an offence under the Emergency Management Act 2004.

    If you miss your check-ins because your phone or device is not working, you may receive a call from the HealthCheck SA team and you can explain your situation. If you are unable to take this call due to phone or technical problems, a compliance officer will likely visit your home to check your welfare and advise you further.

  • Page last updated: 26 November 2021