The COVID SAfe Check-In is required for hospitals, aged care and disability care facilities to keep our community COVID safe.
COVID SAfe Check-In is a feature that has been added to the free mySAGOV app.
You can download the mySAGOV app from Google Play or the App Store on your smart phone. In the mySAGOV app, select the COVID SAfe Check-In tile when you arrive at a hospital, aged care facility, or disability care facility and follow the prompts to scan their unique QR code and check in.
You are not required to login or sign up for a mySAGOV account to use the COVID SAfe Check-In. You also do not need to provide a driver’s licence or vehicle registration details to use it.
If you do not have a compatible smart phone, a paper record will be available for you to provide your details.
Checking in other people
You can check-in up to 10 other people when you arrive at a place by scanning the QR code using the COVID SAfe Check-in feature in the mySAGOV app.
- Make sure you have the latest version of the mySAGOV app on your device. You can download or update it via the App store or Play store.
- The next time you arrive at a venue or business, check-in by scanning the QR code using the COVID SAfe feature in the mySAGOV app.
- The contact details confirmation screen will be displayed, which will now include a button to ‘Add a person’.
- Enter the first and surname of the additional person you are checking in and click Save Details. Once you click on ‘Save Details’ that person will be saved in the app until you delete them. Repeat this step for each additional person you are checking in.
You can check in up to 10 other people at each location.
You can add your COVID-19 digital certificate to the mySAGOV app. This means you can quickly check in and show proof of your COVID-19 vaccination wherever it’s required.
What is COVID SAfe Check-In?
COVID SAfe Check-In is a feature that has been added to the free mySAGOV app. If someone in South Australia tests positive to COVID-19, the COVID SAfe Check-In enables SA Health to quickly contact others who may have been exposed to the virus and stop the spread of COVID-19.
How does COVID SAfe Check-In work?
You can download the mySAGOV app using your smart phone. In the mySAGOV app, select the COVID SAfe Check-In tile at the bottom of the app’s homepage when you arrive at a venue or business, and follow the prompts to scan their unique QR code and check in. You will get confirmation that you have checked in successfully.
You are not required to login with mySAGOV to use the COVID SAfe Check-In feature.
Where do I need to use the COVID SAfe Check-In?
You must use COVID SAfe Check-in at hospitals, aged care facilities, and disability care facilities.
For all other places, you do not need to check in.
Why are my details being collected?
Using COVID SAfe Check-In only takes seconds to complete but helps play a big part in keeping your friends, family and broader community COVID safe.
If someone in South Australia tests positive to COVID-19, the COVID SAfe Check-In will enable SA Health to quickly identify and contact others who visited the same place at the same time and may have been exposed to the virus. The information will only be used for official contact tracing purposes or for managing the COVID-19 pandemic.
COVID SAfe Check-In has significantly contributed to the easing of restrictions so that we can all keep doing the things we love. But, we need your help to protect the community. Having COVID SAfe Check-In only helps us if we all use it.
How do I get the mySAGOV app?
Do I need to log in or sign up to a mySAGOV account to use COVID SAfe Check-In?
No, you are not required to sign up for a mySAGOV account to use the COVID SAfe Check-In. You also do not need to provide a driver’s licence or vehicle registration details to use it.
What details will be collected?
Your name, phone number and date and time of visit are collected.
Do I need to enter my contact details each time I check in?
When you first enter the COVID SAfe Check-In tile, you will be asked to fill in your details and mobile number. You will then get a text message with a unique code to enter in to the app. This is to verify your phone number. You won’t have to do this every time you check-in. However, occasionally the app may require you to re-enter your details and verify your phone number with a unique code.
Why should I scan the QR code using the app and not through my camera?
The app is more secure and you only have to put your details in once. If you do not have the app and scan the QR code with your camera you will be sent to a web browser and will have to type in your details every time.
It will also ensure the QR code scans into the official contact tracing system and will enable contact tracers to contact you quickly if you have attended the same business or venue as someone who tests positive to COVID-19.
If you try to scan a QR code that is not linked to South Australia’s approved contact tracing system, the code will not work within the app. If you use your smart phone’s camera to scan a QR code that is not linked to South Australia’s approved contact tracing system, it will take you to a third-party website.
How will my information be kept safe?
The mySAGOV app securely collects limited personal information as you check in at the business or venue. The data is securely stored in a government secured and encrypted database. Your details will only be released to SA Health if required for official contact tracing purposes or for managing the COVID-19 pandemic.
Any place collecting physical contact tracing records must ensure that the records are kept in a manner which reduces the risk of them being copied, photographed or used by another person (other than an authorised officer).
It is a legal requirement that relevant contact details captured via COVID SAfe Check-In or physical contact tracing records maintained by a business/place/activity are retained for 28 days and then destroyed within the 7 days following this.
How long will my details be kept?
Your details will be retained for 28 days and then destroyed within the 7 days following this.
These details will only be released to SA Health if required for official contact tracing purposes or for managing the COVID-19 pandemic. If your data is required to be used, it is managed as a confidential health record and protected under the Health Care Act 2008.
How will compliance be checked?
The last check-in can be viewed on the mySAGOV app by selecting the ‘COVID-SAfe Check-in’ button and then selecting the ‘Open Last Check-in’ button and people may be asked to show this.
What if I don’t have a smart phone?
If you don’t have a smart phone you are still required to provide your relevant contact details on a paper record, available as a back-up for people who don’t have a smart phone. Please take care when completing a paper record to make sure your handwriting can be read.
What if there is no internet connection at the business or venue or I’m experiencing technical issues using the app?
You are still required to provide your relevant contact details on a paper record, available as a back-up for people who don’t have a smart phone or in case of other technical difficulties. Please take care when completing a paper record to make sure your handwriting can be read.
If I attend a hospital, aged care facility or a disability care facility with my family, can one family member check in or are all members required to check in?
Every person attending a hospital, aged care facility, or disability care facility, is required to check in. The COVID SAfe Check-In feature allows users to check-in up to 10 other people, so one person can check-in all family members.
Circumstances in which it might not be possible for the person entering a place to provide their contact details include when a person is unable to communicate that information to the venue in written or verbal form. A companion of the person entering can check-in for that person, or a staff member at the business may record or provide the relevant contact details on behalf of the person entering. Parents or guardians/caregivers can use the multiple check-in feature to check in their children.
Can I check in for another person using my smartphone?
Yes. Once you have checked in for yourself, your screen will display your contact details together with an Extended Check In. Click on the 'Add a person' button and enter the first and surname of the person you are checking in and click Save Details. Repeat this for each person you are checking in. Once you click on 'Save Details' that person will be saved in the app until you delete them.
Do interstate travellers need to download the mySAGOV app?
Yes, anyone attending a hospital, aged care facility, or disability care facility with COVID SAfe Check-In in South Australia will need to download and check in using the mySAGOV app, including people travelling from interstate.
How do I scan a QR code if there isn’t enough lighting around it?
If you are struggling to scan a COVID SAfe Check-In QR code due to lack of lighting, someone can use their smartphone’s torch or flashlight function pointed towards the QR code while you scan it.
How can I access technical support?
If you’re experiencing issues with the mySAGOV app, or require further information, contact Service SA on 1300 450 422 (Monday to Friday) during business hours.