Gatherings

COVID Safe Plan

COVID Management Plan

COVID Marshal

Nightclubs

Hospitality

Recreation / Sport

Gatherings

What is the maximum number of people I can have over at my house for a gathering?

The maximum number of people permitted at private residences for private gatherings is 50. This includes children.

What is the maximum number of attendees allowed at weddings?

The maximum number of attendees permitted at a wedding is 150 people, providing the density requirements of 1 person per 2 square metres is adhered to.

The cap of 150 persons applies regardless of the venue (such as a hotel or other entertainment premises) at which a wedding is held.

If the service includes any food or beverages or provision of a liquid or edible items, shared utensils are not to be used.

We strongly encourage people to practice physical distancing of 1.5 metres wherever and whenever possible.

Are we allowed to do our bridal dance at our wedding reception or event?

Yes, the persons being wed at a wedding ceremony, reception or event are permitted to undertake one dance at the wedding ceremony or reception or event conducted at a relevant licensed premises.

What is the maximum number of attendees allowed at a funeral service?

The maximum number attendees permitted at a funeral service (including a wake) is 150 people, providing the density requirements of 1 person per 2 square metres is adhered to.

The cap of 150 persons applies regardless of the venue (such as a hotel or other entertainment premises) at which a wake is held.

If the service includes any food or beverages or provision of a liquid or edible items, shared utensils are not to be used.

We strongly encourage people to practice physical distancing of 1.5 metres wherever and whenever possible.

Does there need to be a record of attendees at a wedding or a funeral? 

Yes.

Read more about Contact tracing.

I want to hold a celebration. Can I, and what are my requirements (capacity and catering)?

The following applies to events such as 21st Birthday parties, engagement, baby showers etc.

Maximum capacity requirements

  • At a private residence….

The maximum number of people permitted at private residences at any one time for a private gathering is 50.

The capacity allowed in your private residence is subject to the 1 person per 2 square metres rule.

  • At a public park…..
    • At which 1000 people are expected to be present, a COVID Management Plan will need to be completed by either the venue or the event organiser. The 1 person per 2 square metres rule applies.
    • At which less than 1000 people are expected to be present, you do not require a COVID Management Plan. The 1 person per 2 square metres rule applies.
  • On our farm…

There is 100 person maximum permitted if holding a celebration at a farm or similar but, the 1 person per 2 square metres rule applies.

  • At a hotel/pub/restaurant/function centre….

The 1 person per 2 square metres rule applies.

If your event is being held at a ‘relevant licensed premises’ at which more than 1000 people are expected to be present, a COVID Management Plan will need to be completed by either the venue or the event organiser.

Note: Where the event is being hosted at a ‘relevant licensed premises’ or ‘nightclub’ as defined by the direction, dancing and the consumption of liquor is not permitted.

Catering requirements (including weddings)

Cocktail functions, self-serve buffets or grazing tables where people congregate and use shared utensils are not permitted.

All alcohol must be consumed whilst seated.

Note: If you remain at the same table, food allocated to your table can be shared amongst people who are at your table.

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COVID-Safe Plan

Do I need a COVID-Safe Plan?

COVID-Safe Plans will continue to be required for defined public activities. Those with an existing COVID-Safe Plan do not need to complete a new plan.

Businesses and defined public activities that do not currently have a COVID-Safe Plan must complete a plan before they can commence.

What is a defined public activity?

A defined public activity means:

  • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area)
  • sport (including sports training), fitness or recreation activities
  • indoor public meetings
  • ceremonies
  • weddings (including wedding ceremonies and receptions)
  • funeral services (including wakes)
  • provision of personal care services
  • provision of public entertainment
  • provision of recreational transport
  • the operation of a nightclub
  • the operation of relevant licensed premises
  • the operation of a casino or gaming area (within the meaning of the Gaming Machines Act 1992)
  • auctions and inspections of premises for the purpose of sale or rental of any property
  • driver instruction.

What types of businesses are required to keep a record of attendees/do contact tracing?

The businesses required to keep records for contact tracing are: Gaming Machine venues, indoor fitness classes, indoor public meetings, personal care services, ceremonies, weddings (including wedding ceremonies and receptions), funeral services (including a wake) auctions and inspections of premises for the purpose of sale or rental, provision of recreational transport, and driver instruction.

Who must complete a COVID-Safe Plan?

A person must not conduct, or be involved in the conduct of, a defined public activity unless they have completed a COVID Safe Plan. A defined public activity means any of the following:

  • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area)
  • sport (including sports training), fitness or recreation activities
  • indoor public meetings
  • ceremonies
  • weddings (including wedding ceremonies and receptions)
  • funeral services (including wakes)
  • provision of personal care services
  • provision of public entertainment
  • auctions and inspections of premises for the purpose of sale or rental of any property
  • driver instruction.

Note: Other businesses may voluntarily choose to complete a Plan.

What are the requirements regarding a COVID-Safe Plan for our Football Club? We have games played at our oval and we also have a kitchen that opens to serve meals?

If your Football Club includes the onsite purchase and consumption of food and beverages, your COVID-Safe Plan must also include the activity ‘Hospitality’ and its obligations and recommendations.

Note: This requirement does not apply to the onsite purchase and consumption of:

  • snack or hand-held foods or non-alcoholic beverages by people attending sport (incl. training), fitness or recreation activities.
  • alcoholic beverages by spectators at sports event, provided alcoholic beverages are consumed while seated.

I run a tour bus company. Do I have to do a COVID-Safe Plan?

Yes. As recreational transport (tour buses), are now a defined public activity, you will need a COVID-Safe Plan. Contact tracing records must be kept, density requirements do not apply to this activity.

I have completed my COVID-Safe Plan, what are my obligations?

You are obliged to keep the Plan available for inspection by an authorised officer, if you are required to retain records of contact details you must make those available upon request of an authorised officer. This can be in a printed or electronic format.

The COVID-Safe Plan contains a lot of obligations and recommendations, what does this mean?

Obligations are those areas of the plan you must do. Failure to undertake the obligations may result in a $5,000 fine. Recommendations are designed to guide you in creating an environment which is as COVID19 safe as possible. It is however acknowledged that it may not be possible to achieve all of the recommended actions, but should attempted to comply to the best of your ability.

Do takeaway businesses need a COVID-Safe Plan and COVID Marshal?

Yes, takeaway businesses such as fish and chip shops etc, McDonald's, Hungry Jack's, KFC, etc if they have seated dining will need a COVID-Safe Plan and need a COVID Marshal.

I work at multiple venues. Do I need to complete my own COVID-Safe Plan in addition to the venue?

If the work you do comes under the list of ‘defined public activities’ you need to do your own plan once to use at multiple venues. You should also be aware of the plans of any venues you use. This may be as simple as ensuring they have a plan in place and that you follow the requirements when using the venue.

What are the activities that don’t need a new COVID-Safe Plan?

Businesses and defined public activities that have already completed a COVID-Safe Plan will automatically receive a new Plan outlining revised venue capacity (recalculated based on the room sizes originally supplied using the one person per two square metres rule), as well as revised obligations and/or recommendations. This commenced distribution on 27 June 2020.

I manage a library, so we have to do a COVID-Safe Plan?

Libraries are no longer a defined public activity, and therefore do not need a COVID-Safe Plan.

What is contact tracing?

A person is required to make and retain contact tracing records for people attending a public activity, those records must include the following details in relation to each person attending the time and date of

the activity, the name of person attending (unless the person refuses to provide their name) and the phone number or email address of person attending (unless the person refuses to provide a phone number or email address).

This must be produced for inspection at the request of an authorised officer and may only be used for the purpose of contact tracing in relation to COVID-19 and must not be used for any other purpose.

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COVID Management Plan

What businesses need to create a COVID Management Plan?

A COVID Management Plan is required in respect of each of the following:

  • if more than 1 000 persons are reasonably expected to be present at or participating in the activity
  • the onsite purchase and consumption of food or beverages at a place where the total number of persons present at the place for the purpose of the purchase and consumption of food or beverages is reasonably expected to exceed 1 000 people
  • the operation of a nightclub
  • the operation of relevant licensed premises.

I own a premises with multiple users/vendors. Who is responsible for the COVID Management Plan?

If a place is used for defined public activities, meetings or prescribed gatherings conducted by different people / multiple users/vendors, as owner, or the person with care, control and management of the place, you are responsible for submitting a COVID Management Plan. Alternatively, the person organising or conducting the activity can submit the plan.

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COVID Marshal

What is a COVID Marshal required for?

As of the 21 August 2020 a COVID Marshal is a person who must supervise prescribed operations.

What are the requirements to be a COVID Marshal?

A COVID Marshal must:

  • Be 18 years of age or more
  • Complete the required training and keep records of the training to provide to an authorised officer on request
  • Take reasonable steps to visually identify as a COVID Marshal.

What is a COVID Marshal required to do?

A COVID Marshal is required to:

  • Promote and take practical steps to ensure infection control practices (e.g. frequent hand washing) are followed by people involved in the operations (patrons, employees and contractors)
  • Promote and take practical steps to ensure people participating in the operations are complying with density requirements, physical distancing principle
  • Must ensure that all COVID Safe Plans and COVID Management Plans (where relevant) or specific polices/protocols in relation to the prevention of coronavirus are effectively implemented and monitored
  • Ensure the environment is appropriately established and there is sufficient seating, hand washing facilities and cleaning regimes
  • Be present supervising prescribed operations at all times (except where the site operates for 24hrs were at all times means times of high patronage).

Which activities require COVID Marshal?

A COVID Marshal is required for the following operations:

  • The onsite purchase and consumption of food or beverages (indoor and outdoor)
  • Ceremonies
  • Supermarkets
  • Hardware stores
  • Distribution centres (including associated transport operations)
  • Gymnasiums and fitness centres
  • Swimming pools used by the public
  • Sporting clubs
  • Any activity where a COVID Management Plan is required
  • Any operation which may be defined by the state coordinator.

Are adult entertainment businesses permitted to open?

Yes, but only after an approved COVID Management Plan is approved by SA Health. Entertainment of a sexually explicit nature (being entertainment within the meaning of paragraph (a) of the definition of prescribed entertainment in section 105(6) of the Liquor Licensing Act 1997) may be provided under a condition of the relevant licence.

The operation of the activity is also governed by the 1 person per 2 square metres rule and requires physical distancing.

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Nightclubs

Do nightclubs have to complete a COVID Management Plan to operate?

Yes. Nightclubs must have an approved COVID Management Plan to be allowed to operate their dance floor and play loud, amplified music.

Until they have such a plan in place, they are only allowed to operate as a bar/pub (that is, they can open to the public and sell alcohol to seated patrons), but they must keep their dance floor closed and not play loud, amplified music).

If we have drinking in our bar, but no dancing, do we need a COVID-Safe Plan or COVID Management Plan?

You will need a COVID-Safe Plan if the number of patrons is reasonably expected to be less than 1,000.You will need a COVID Management Plan if the number of patrons is reasonably expected to

exceed 1000, or unless any part of the premises is used for the purpose of playing loud amplified music and dancing (in the manner of a nightclub).

Can people dance in nightclubs?

Yes, as long as you have an approved COVID Management Plan.

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Hospitality

Our licensed premises has a band/DJ/musician playing. Can our patrons dance and drink?

Yes, as long as the business has a COVID Management Plan.

Can we open our sushi venue (train) and have people sit around the bar to get their sushi?

Yes. Food and beverages are now able to be consumed at a bar providing that there is no food preparation at/or adjacent to the bar.

If there is food preparation at/or adjacent to the bar, food and beverages are only able to be consumed by patrons while seated at tables that are physically separate from the bar area.

We are a Karaoke venue. Can our patrons dance and drink?

Yes, as long as the business has a COVID Management Plan.

Are dance classes permitted? How many participants are allowed?

Yes, indoor group fitness classes are permitted and are subject to the 1 person per 2 square metres rule. So the size of the room/venue will determine the capacity.

Do we have to be seated for eating and drinking at cafés, restaurants and licensed venues?

Yes. Food and drink service must be seated at all cafes, restaurants and licensed venues.

Can I open the buffet bar / salad bar?

No. Communal food service areas are not permitted to be opened, including buffet and salad bars.

Can I serve share plates (e.g. tapas, pizza, bread) at tables?

Yes. You can serve share plates to a table if it is to be shared amongst people who are part of the same group.

Can I serve platters/boards?

As above, you can serve shared platters/boards to a table if it is to be shared amongst people who are part of the same group.

For example, you cannot have a platter available for all guests attending an event, but you can have a platter available for people seated at a table together that are part of the same group.

Can I sit at the bar at the pub and eat and drink?

Yes. Food and beverages are now able to be consumed at a bar providing that there is no food preparation at or adjacent to the bar.

Can I hold a BBQ/sausage sizzle (e.g. at a community club)?

Yes, this is considered as takeaway food, but certain measures must be taken to reduce the risk of infection, including:

  • People being served must practice physical distancing when lining up to order and practice good hygiene.
  • No self-service of condiments etc. (person serving the food must apply condiments).
  • Cooked food must be protected from contamination and stored away from the area where orders are placed.

Can I purchase food or drink from an automated machine at a service station or take away?

Yes, it can be consumed on or off site however self-serve condiments from a buffet cannot be provided.

I own a Shisha bar. Can I open?

Yes, however the use of Shisha/Hookahs at these venues is not permitted, but the sale of food and beverages is permitted.

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Recreation / Sport

Can we serve food and drink at our mini-golf/pool hall/tenpin bowling business?

Yes. At recreational facilities such as mini-golf, pool tables, tenpin bowling, food and beverages may be consumed by patrons while using those facilities provided that:

  • Food and beverages are now able to be consumed in an area providing the food has not been prepared at or adjacent to that area
  • patrons remain generally in the vicinity in which they or their group (as the case may be) are using the recreational facilities
  • shared equipment (such as golf clubs, pool cues or bowling balls) and frequently touched surfaces are cleaned between use by different individuals or groups (as the case may be).

I manage a golf course. Can we sell food and alcoholic beverages for consumption on the golf course?

Yes, that is permitted if you sell food and beverages for consumption on the golf course at a place that is physically separate from the bar and patrons generally remain on the golf course.

Can we drink and stand to watch soccer/football/netball at our local club?

No. The consumption of alcoholic beverages by spectators at a sporting event is only permitted while seated.

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What is the low community transmission zone?

Low community transmission zone consists of the following: the ACT, Northern Territory, Queensland, Tasmania and Western Australia.

It also includes those people who have travelled by air from a low community transmission zone and transit through either Sydney Airport.

What are the rules for New South Wales and Victorian Cross Border Community Members?

A person is eligible for Cross Border Community Member status if they reside within 40km of the South Australia/Victorian border or within 50km of the South Australia/New South Wales border.

  • For South Australian/Victorian community members they must not travel more than 40km into SA or VIC from their point of entry into the relevant state. If the person travels more than 40km into Victoria they will not be permitted to re-enter South Australia.
  • For South Australian/New South Wales community members they must not travel more than 50km into SA or NSW from their point of entry into the relevant state. If the person travels more than 50km into New South Wales they will be required to self-quarantine for 14 days when re-entering South Australia.

Entry as a Cross Border Community Member is only permitted for the purposes of employment, education, organised sport, providing care and support to another person, receiving care and support to another person, obtaining food, petrol or other fuel or medical care or supplies.

Cross Border Community Members who have had their essential traveller status revoked will be required to re-apply.

I have a paper based exemption as a Cross Border Community Member. Can I just show that to cross the border?

No. Cross Border Community Members who hold a ‘paper based’ exemption which was in place prior to the implementation of the online Cross Border Form will be required to re-apply.

I am driving from the ACT via NSW to South Australia.  Do I have to self-quarantine for 14 days upon arrival?

Yes. People driving to South Australia from the ACT via NSW must self-quarantine for 14 days when arriving in South Australia.

You will also be required to have a COVID-19 test on day 1 and day 12 upon entry into South Australia.

All travellers must also complete the Cross Border Travel Registration form prior to travelling to South Australia.

NOTE: People arriving from the ACT via air are able to enter South Australia without the requirement to self-quarantine for 14 days. This includes those transiting through Sydney Airport as long as they do not leave the airport.

If I am flying from Tasmania to South Australia via Sydney Airport, do I have to self-quarantine for 14 days when I arrive in South Australia?

No. A person who has been in Tasmania for more than 14 days and travels to South Australia by air via New South Wales is a low community transmission zone arrival so long as the person does not leave the airport terminal in New South Wales during transit.

If I am flying from Queensland to South Australia via Sydney Airport, do I have to self-quarantine for 14 days when I arrive in South Australia?

No. A person who has been in Queensland for more than 14 days and travels to South Australia by air via New South Wales is a low community transmission zone arrival so long as the person does not leave the airport terminal in New South Wales during transit.

I am driving from Queensland to New South Wales, then getting on a flight to South Australia. Do I have to self-quarantine for 14 days when I arrive in South Australia?

Yes. A person who drives from Queensland to New South Wales and then travels by air to South Australia is not a low community transmission arrival, so must self-quarantine for 14 days upon arrival.

What is the change in the Cross Border Travel Direction in relation to Emergency Service Workers?

Emergency Services Workers who wish to enter South Australia must only do so if they are approved by SA Health or who are on duty and are required in the conduct of those duties to travel into South Australia to attend, or respond to, an emergency.

Where the Emergency Services Worker is attending a health facility or hospital in South Australia they must inform the facility of their arrival prior to arriving.

An emergency is defined as an event that causes, or threatens to cause:

  • the death of, or injury or other damage to the health of, any person
  • the destruction of, or damage to, any property
  • a disruption to essential services or to services usually enjoyed by the community
  • or harm to the environment, or to flora or fauna.

What are the rules for Maritime Crew entering South Australia via Aircraft?

Maritime crew who arrive in South Australia via aircraft from overseas must reside and remain in quarantine and segregated from other persons at a place determined by an authorised officer for a 14-day period commencing on the date of their arrival in South Australia.

Half of my farm is in South Australia, the other half Victoria, can we use prohibited roads to access our farm?

Yes, if you have an approved Cross Border Community Member Essential Travel status.

Primary Producers living on the South Australia / Victoria border are able to use otherwise prohibited roads when they are travelling to parts of their property to check stock or undertake farming activities. Those roads are not open to other members of the community.

Who is allowed to enter South Australia from Victoria?

Only Essential Travellers are permitted to enter South Australia from Victoria.

Note: For persons escaping domestic violence or providing support to a family member who is experiencing domestic violence or where the entry is reasonably necessary for the purpose of dealing with circumstances arising out of domestic violence, a person can enter. The person must reside and remain, quarantined and segregated from other persons, at a place determined by an authorised officer for a 14 day period commencing on the date of their arrival in South Australia.

What happens if someone breaches their requirements to minimise the spread of COVID-19?

Anyone caught breaching their requirements to minimise the spread of COVID-19 will be subject to a warning and/or expiation notice by the relevant authority.

Can I come to South Australia to visit a critically or terminally ill family member or to attend a family members funeral?

Yes, if your immediate family member is critically or terminally ill or if you are coming to attend the funeral of an immediate family member (except if coming from Victoria as that is not permitted), you can enter South Australia as an Essential Traveller under the Compassionate grounds category.

Note: Essential Travellers are required to seek approval from SA Health and where they proposed to visit a health care, disability care or residential care facility the relevant facility must be aware of the proposed visit.

A detailed table with requirements for this category can be found here.

Which roads am I permitted to enter South Australia from Victoria on?

Victorian residents, other than Essential Travellers, are not permitted to travel to South Australia. Checkpoints or road blocks will be set up at all border crossings between South Australia and Victoria.

Travellers must enter South Australia by one of these roads:

  • Sturt Highway, Yamba
  • Wentworth Road, Renmark
  • Mallee Highway, Pinnaroo
  • Dukes Highway, Wolseley
  • High Street, Frances (which terminates at Minimay—Frances Road, Frances)
  • Wimmera Highway, Laurie Park
  • Edenhope Road, Wrattonbully
  • Casterton Road, Penola
  • Glenelg Highway, Myora
  • Princes Highway, Glenburnie
  • Glenelg River Road, Donovans/Nelson
  • Lindsay Point Road—Lacey Avenue, Murtho
  • Summerton Road—Mulcra Road (becomes Panitya North Road), Pinnaroo
  • Wolseley Road—Serviceton North Road, Wolseley
  • Binnum—Benayeo Road, Binnum
  • Shepherds Road—Kybybolite Road, Kybybolite
  • Langkoop Road—Casterton-Naracoorte Road, Koppamurra
  • Derghom Road—Dorodong Road, Penola
  • Mingbool Road, Pleasant Park
  • Caroline Road, Caroline
  • Dry Creek Road, Caroline

Can I pass through South Australia via car from NSW?

Yes. If you are entering South Australia (other than from Victoria) and are passing through the State by the most direct and practical route and means. You must:

  • Have permission (if relevant) to enter the State or Territory that they are passing through South Australia to enter
  • Not have been in Victoria 14 days prior to entering South Australia.

Evidence of a permission to enter another State or Territory under this clause is required.

Can I pass through South Australia via car from Victoria?

No.

Can I exchange something (eg, a pet or car) at the Victorian border and someone pick it up?

No, you cannot exchange items at the border as this increases the risk of community transmission of COVID-19 in South Australia.

I am a specialist worker. Can I enter South Australia as an Essential Traveller?

Yes. Specialist workers in essential sectors are permitted to enter South Australia if they are required for the maintenance of operations in essential sectors as mining, oil, gas, energy, water, agriculture, or other primary industries or telecommunications. This class of essential traveller also includes Seasonal workers (e.g forestry workers, fruit pickers or shearers).

Refer to the Essential traveller table (PDF, 125.7 KB)

Is it mandatory to get the COVID-19 test if I am entering South Australia?

A person who arrives in South Australia from a place outside of South Australia (other than the ACT, Northern Territory, Queensland, Tasmania and Western Australia) must submit to a COVID-19 test:

  • Within 24 hours after their arrival in South Australia
  • On the twelfth day after their arrival in South Australia.

A person required to submit to a COVID-19 test must not refuse or fail to comply with a reasonable requirement or direction of a person in relation to the conduct of the COVID-19 test.

However, a person who leaves South Australia less than 12 days after their arrival is not required to submit to a COVID-19 test on the twelfth day after their arrival.

This does not apply to some Essential Travellers, refer to the Essential Traveller table that details the requirements for each category.

It also does not apply for a person under the age of 16 years.

Which Essential Travellers must keep a record of close contacts?

All Essential Travellers, except those that are classified as:

  • National and State Security and Governance where they are residents of Victoria
  • Emergency Service Workers and Remote and Isolated Workers
  • Cross Border Community Members

Must maintain close contact records for the 14 days after arrival, and keep those records for a further 28 days after that.

The records must be retained for a period of 28 days from the end of the period for which the records must be kept and be provided to an authorised officer on request. See the direction for further details.

How and where do I self-quarantine?

Upon arrival at the place you are self-quarantining you must:

  • Reside and remain in that place, self-quarantined and segregated from other persons, for the period beginning on the day of arrival and ending at midnight on the fourteenth day after arrival into the State; and
  • In the case of you residing and remaining at short term accommodation, you must inform the owner or operator of the accommodation that you are self- quarantining.

You can only leave self-quarantine to obtain urgent medical care or medical supplies, to get tested for COVID-19, or for any other emergency situation.

You must ensure no one else enters or stays at the place you are self-quarantining unless:

  • they usually live there and you need to provide care/support to them, or receive care/support from them, or
  • they are also self-quarantining, or
  • your place of self-quarantine is appropriately set up so you do not have contact with others.

Because we need to minimise the number of people you are in contact with, you may need to make arrangements for yourself or other household members to stay somewhere else.

What are the requirements (face mask, self-quarantine etc) for each of the Essential Traveller categories?

There are different requirements for each category of Essential Traveller.

Refer to the Essential traveller table (PDF, 125.7 KB)

What are the costs for hotel quarantine?

Travellers will be charged $3000 for one adult. Additional occupants can be added as follows:

  • Additional adults: $1000 each
  • Each additional child: $500 each
  • Children under 3: no additional cost.

For example: a family of 2 adults and 2 children over the age of 3 would pay $5000.

For example: a family of 2 adults and 4 children over the age of 3 would pay $6000.

At the end of quarantine, travellers will receive an invoice for the cost recovery, to be paid within 30 days.

People already in hotel quarantine prior to these announcements will not be charged. This charge is not retrospective.

I travelled to South Australia for work, can my employer be invoiced for my quarantine fee?

The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.

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You cannot enter a Residential Aged Care Facility if you have not been vaccinated against 2020 seasonal influenza.

You cannot enter a Residential Aged Care Facility if you have undertaken a COVID-19 test and are awaiting the test result.

We operate a Residential Aged Care Facility. What are our new requirements from 27 August 2020?

Operators of Residential Aged Care Facilities will be required to:

  • Submit a COVID-19 Infection Control Plan relating to all communal areas by 27 August, 2020. This will then need to be approved by the Department for Health and Wellbeing (SA); and
  • Adopt a Workforce Management Plan that requires employees, contractors and volunteers of the Residential Aged Care Facility to notify the operator of the Residential Aged Care Facility of their additional place of employment (if relevant); and requires employees, contractors and volunteers of the Residential Aged Care Facility to notify the operator of the Residential Aged Care Facility if they become aware of a COVID-19 case identified at their additional place of employment.

Do I have to ensure all staff complete the COVID-19 Infection Control Training?

Yes. All people providing nursing care or personal care to residents must complete COVID-19 Infection Control Training determined by the Department for Health and Wellbeing (SA). Records of this training must be provided to an authorised officer on request.

I provide care at multiple nursing homes, is this permitted under the new Direction?

A personal care worker cannot provide personal care at more than one Residential Aged Care Facility within 14 days of providing personal care at a different facility.

I work at a nursing home. Do I have to wear personal protective equipment?

Yes. All people providing nursing, medical, allied health or personal care services must wear appropriate personal protective equipment at any time that they are providing those services and cannot maintain a distance of more than 1.5 metres from the resident.

Do I need to advise of my secondary employment?

Yes. Employees, contractors and volunteers must notify the Residential Aged Care Facility of any additional places of employment they may have, and if they become aware of a COVID-19 case at any of their other place of employment.

One of our residents has had the COVID-19 test. What are we required to do?

Residents of facilities are required to be isolated following a COVID-19 test until the result of their test is known.

Can I visit a relative or friend in an aged care facility?

A resident can receive one care and support visit per day of up to two people, for example, a family member or friend. Additional visits may be approved by the Residential Aged Care Facility, if appropriate or required under the circumstances. You should undertake physical distancing of 1.5 metres when visiting.

Can residents leave the facility for exercise?

Yes. Residents can leave the site for exercise.

Can a resident have a visitor from interstate?

With the exception of visitors arriving from the ACT, Queensland, the Northern Territory, Tasmania or Western Australia (who are permitted to enter South Australia and do not have to self-quarantine for 14 days), a visitor must not enter a Residential Aged Care Facility if during the 14 days immediately preceding the entry, the person arrived in South Australia from a place outside South Australia.

Note: Visitors from Victoria are not permitted to enter South Australia unless they are Essential Travellers under the Compassionate Grounds category.

Can I visit a resident from interstate for an end of life visit?

Yes, you can enter Residential Aged Care Facilities for end of life visits for residents who death is imminent (likely to be within two weeks). Interstate visitors coming from Victoria or NSW must wear PPE at all times when on the premises of the Residential Aged Care Facility, and self-quarantine at all other times.

Note: Interstate visitors entering South Australia for this purpose will need to enter as an Essential Traveller under compassionate grounds. There are different requirements for Essential Travellers depending which state you are coming from. Please see the Essential Traveller table on the Cross Border Direction page.

Can contractors, along with goods and services providers undertake work at an aged care facility?

Yes, if you must undertake contractor work at a Residential Aged Care Facility or provide goods and services, you are permitted to visit. However, you should undertake physical distancing of 1.5 metres.

Can I visit a Residential Aged Care Facility if I am looking to move into that facility?

Yes, if you are a prospective resident of a Residential Aged Care Facility you can arrange a visit and should contact the facility to make arrangements. The visit is to be no longer than 2 hours in duration and by a maximum of 2 people.

Can I take a relative/friend out of the Residential Aged Care Facility for the day?

Yes.

I’m a legal practitioner. Can I attend the Residential Aged Care Facility to provide legal advice or services?

A legal practitioner can attend the premises of a Residential Aged Care Facility to take instructions from a client who is a resident of the facility or for the purposes of the execution of a will or other testamentary instrument by a client who is a resident of the facility.

Can children visit residents at the Residential Aged Care Facility?

Yes. Children under 16 are now allowed to visit Residential Aged Care Facilities.

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All international arrivals into Australia are required to stay within supervised accommodation for 14 days at their port of arrival back to Australia.

South Australia is part of a national repatriation plan for returning Australian citizens. From Saturday 18 July, quarantine fees will apply for Australian citizens and residents arriving in South Australia from overseas.

Why is the cost recovery model being introduced?

The SA Government supported the costs for all quarantine accommodation and meals since the Australian Government closed international borders and introduced quarantine requirements.

Mandatory quarantine of international travellers is crucial to stop the spread of COVID-19 in SA.

The quarantine fee will reduce the financial burden of COVID-19 on SA taxpayers. The total fee will help repay the Government for the cost of providing the quarantine to you.

How will the quarantine cost recovery system work?

From 12.01 am, Saturday 18 July 2020 ACST, international arrivals will be required to pay the cost recovery fee for their hotel quarantine accommodation.

The SA Government will invoice travellers a fixed fee at the end of their stay, who will have 30 days to pay.

Travellers who purchased flights before 12:00 pm 13 July 2020 ACST will be excluded from quarantine fees. Evidence will need to be supplied, these travellers will still be required to quarantine in government-arranged accommodation.

What are the costs for hotel quarantine?

Travellers will be charged $3000 for one adult. Additional occupants can be added as follows:

  • Additional adults: $1000 each
  • Each additional child: $500 each
  • Children under 3: no additional cost.

For example: a family of 2 adults and 2 children over the age of 3 would pay $5000.

For example: a family of 2 adults and 4 children over the age of 3 would pay $6000.

At the end of quarantine, travellers will receive an invoice for the cost recovery, to be paid within 30 days.

People already in hotel quarantine prior to these announcements will not be charged. This charge is not retrospective.

Can I choose my hotel or stay in a private residence?

No. The Government has worked with the hotel industry to ensure a range of suitable accommodation is available for quarantine purposes.

The hotel quarantine fee is a fixed cost which includes meals and hotel room costs.

Is the charge a flat rate or will I be charged more if I must stay longer in quarantine?

The fees are fixed. You will not be charged more if you are required to stay in quarantine longer.

What is the process?

People returning to Australia will be told that they will receive an invoice at the end of their stay with provisions for claiming financial hardship.

The SA Government will liaise with DFAT (SmartTraveller/consulates) and relevant airlines to circulate the information.

No additional application will be required. All international arrivals will continue to be placed in hotel quarantine when they enter SA.

When returning residents and citizens arrive at the designated quarantine hotel, they will be formally notified of the quarantine cost recovery fee. This will be part of their arrival and current check-in process.

At the end of the quarantine period, customers will receive an invoice.

Payment is required within 30 days of the invoice date.

Do all international arrivals have to pay?

Fees apply to all international passengers including Australian citizens and Australian permanent residents in hotel quarantine.

The fee will not apply to travellers arriving prior to 12.01 am, Saturday 18 July 2020 ACST or to those who purchased their flights before 12:00 pm 13 July 2020 ACST. Evidence will need to be supplied. These travellers will still be required to quarantine in government-arranged accommodation.

How do I make a payment?

Payment and support details will be noted on the invoices.

Payment must be made in Australian dollars.

A range of payment options are available to you to finalise your account:

  • Online payment with a Visa or Mastercard
  • Telephone payment with a Visa or Mastercard
  • BPAY
  • Cheque

You may also contact Shared Services SA to apply for a payment plan.

Can I apply to have the quarantine fee waived / Who is eligible?

You can apply to have all or part of the quarantine fee waived after you get the invoice if you are experiencing financial hardship. Once the quarantine fee invoice is issued you have 30 days to apply to have the amount waived.

Financial hardship

You may be eligible for a fee waiver under the grounds of financial hardship. You must be an Australian citizen or a Permanent resident to apply for this waiver.

Eligibility is assessed against criteria including, but not exclusive to:

  • An individual being unable to meet current financial obligations (eg home loan, immediate living expenses), including due to the quarantine period itself
  • Unemployment or on Jobkeeper/Jobseeker or another relevant Centrelink service or an Australian studying overseas
  • Loss of a business entity, home or possessions due to COVID 19 or a natural disaster.

What payment plans durations will be available?

Payment plans may range from 3 to 6 months however can be extended (on a case by case basis) up to 12 months.

The length of payment plans can be determined in conjunction with an application for hardship assistance to ensure affordability.

Weekly or fortnightly payment plans are available.

Are all Australian states charging for quarantine?

Queensland, NSW and the Northern Territory have introduced fees for quarantine.

What if I booked my flight before the announcement, do I still have to pay for the accommodation?

If, before 12:00 pm 13 July 2020 ACST you have a confirmed international arrival date into SA, even if you arrive on or after 12.01 am 18 July 2020 ACST you will not be required to pay the quarantine accommodation fee. Evidence will need to be supplied.

You will still be required to quarantine in the government-arranged accommodation for the duration.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while any exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

Will my travel insurance cover the quarantine fee?

Please contact your travel insurance company directly for more information.

Can I choose my hotel?

No. All attempts have been made to source suitable accommodation for quarantine purposes. Best endeavours will be made to ensure the rooms meet the requirements of the individuals and families.

Does GST apply to the fees?

GST does not apply to a fee or charge associated with the mandatory quarantine regime after entering South Australia.

Can I pay to upgrade my hotel room?

No. All rooms are pre-allocated. All attempts have been made by the South Australian Government to source suitable accommodation for quarantine purposes. While every attempt will be made to ensure the rooms meet the requirements of individuals.

I travelled to South Australia for work, can my employer be invoiced for my quarantine fee?

The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Who do I contact for more information?

Phone: 1800 659 647 (between 9:00 am to 5:00 pm)

Email: HealthDebtManagement@sa.gov.au

Page last updated: 18 September 2020