Gatherings

COVID-SAfe Check in

COVID-Safe Plan

Nightclubs

Hospitality

Recreation and sport

Public entertainment

Personal care activities

Other

Gatherings

What is the maximum number of people I can have over at my house for a gathering or event?

If you have 50 people at a residential premises, there are no additional requirements.

If you have 51 to 200 people at a residential premises, you are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in.

Over 200 people present at a residential premises is prohibited.

What is a private gathering?

A private gathering means an invitation-only event or function (other than a private function) that is held at a place (whether indoor or outdoor) that is not residential premises and where uninvited members of the public are not permitted to attend the event or function.

What are the rules for private gatherings (including birthday parties, weddings or funerals) at a private place (farm, community hall with no license)?

  • Maximum number of attendees is 200 people.
  • People present at the place must not exceed 1 person per 2 square metres.
  • Food and beverages (including alcohol) may be consumed by patrons while standing
  • Dancing is permitted.

What are the rules for private functions at licensed premises?

  • Maximum number of people permitted is 200 people. The 200 people (including children and infants) attending the event, must be the same 200 people for the duration of the event.
  • People present at the place must not exceed 1 person per 2 square metres.
  • The private function may only take place in a separate and designated area (whether indoor or outdoor) of relevant licensed premises with separate bathroom facilities (if not available, a higher frequency of cleaning is required) and no public access.
  • The service of any food or beverages or provision of a liquid or edible items must ensure that no shared utensils are used for that purpose.
  • Patrons attending the private function must use their best endeavours to remain segregated from other general patrons on the premises.
  • Dancing is permitted.
  • The person who conducts the private function must, on the request of an authorised officer, make available a hardcopy list containing the full name of any person invited to the function.

How many people can attend a wedding or a funeral?

The maximum number of people permitted to attend a wedding or a funeral is 200 whether it is part of a private function (in a relevant licensed premises) or private gathering.

What is the maximum number of people that can attend a religious ceremony? (not being a wedding or funeral)

People present at the place must not exceed 1 person per 2 square metres, so the maximum capacity will depend on the size of the venue.​

Can I have a wedding at my house? What is the maximum number of people I can have in attendance at the wedding at my house?

Yes. You can have up to 200 people at your wedding at a residential premises. You are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in. You must comply with the 1 person per 2 square metres rule.

Having over 200 people present at a residential premises is prohibited.

Can I have a wake at my house? What is the maximum number of people I can have in attendance at the wake at my house?

Yes. You can have up to 200 people at your wedding at a residential premises. You are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in. You must comply with the 1 person per 2 square metres rule.

Having over 200 people present at a residential premises is prohibited.

Can I have a birthday party at my house? What is the maximum number of people I can have in attendance at the birthday party at my house?

Yes. You can have up to 200 people at your birthday party at a residential premises. You are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in. You must comply with the 1 person per 2 square metres rule.

Having over 200 people present at a residential premises is prohibited.

COVID-SAfe Check in

What businesses a required to have the COVID-SAfe Check in?

Any defined public activity which requires a COVID Safe Plan, and gatherings of 51 to 200 people at residential premises, must use an approved contact tracing system which includes the COVID-SAfe Check in, Scan Tek or any other electronic platform which is approved by the state coordinator.

The QR Code will be issued upon the completion of an appropriate COVID -Safe Plan.

The QR code must be displayed in the premises, business or venue.

More information:

What is a general retail industry premises?

It is the retail sale or hire of goods or services for personal, household or business consumption occurs and where the sale or hire involves customers who are physically present

This includes premises where the preparation and retail sale of food or drink for immediate consumption on or off the premises occurs.

What are businesses rights to enforce use of the COVID-SAfe Check in?

Business have the right to refuse entry or service to anyone who refuses to comply with the law. There is a dual onus, both on the business and the customer, to use the QR code Check in. If people don’t want to do it, then they don’t have to come in or use that service.  COVID Marshalls should take all reasonable steps to ensure customers comply with QR code use.

What happens with my personal information?

The app securely collects limited personal information as you enter a business or venue. Your details will only be kept for 28 days and will only be released to SA Health for official contact tracing purposes.

When will SA Police start fining people for not using COVID-SAfe Check in?

SA Police will always defer to education in the first instance, no set timeframe is offered, individual cases and circumstances will be assessed.   However, if activities i.e. stand up drinking is permitted by use of the QR code check in, and the business is not deploying the QR code check in, then education may be limited and more proactive action taken.

What happens if I don’t have a smartphone or if the system is down?

For circumstances where it might not be possible for a person’s relevant contact details to be captured by the approved contact tracing system include when the person does not have a smartphone, they can complete the contact tracing record:

Contact tracing record for attendance at public activities (DOCX, 60.0 KB)

When do I have to do the COVID-Safe Checkin?

All people entering a business/place/activity with a COVID SAfe CheckIn QR Code must ensure that they scan in or provide their details on a register on entry or as soon as reasonably practicable after entry.

I’ve noticed that some businesses leave their manual sign in sheet out and it’s very accessible for anyone to obtain a person’s details. Is this permitted?

Any business/place/activity collecting manual records of entry must ensure that the records are kept in a manner which reduces the risk of them being copied, photographed or used by another person (other than an authorised officer). This means copies must be kept safe and secure and away from the general public.

What are my options for securing details?

A single piece of paper placed into a locked tin or placed in to a box that is not accessible or visible to the public or something similar.

COVID-Safe Plan

Do I need a COVID-Safe Plan?

COVID-Safe Plans are required for defined public activities and gatherings of between 51 and 200 people at residential premises.

Businesses and defined public activities that do not have a COVID-Safe Plan must complete a plan before they can commence.

What is a defined public activity?

A defined public activity means:

  • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area)
  • sport (including sports training), fitness or recreation activities
  • indoor public meetings
  • ceremonies
  • private functions
  • provision of personal care services
  • provision of public entertainment
  • provision of recreational transport
  • the operation of a nightclub
  • the operation of relevant licensed premises
  • the operation of a casino or gaming area (within the meaning of the Gaming Machines Act 1992)
  • auctions and inspections of premises for the purpose of sale or rental of any property
  • driver instruction
  • an assembly within the meaning of the Public Assemblies Act 1972
  • the provision of health care, residential care, disability support or aged care services.

Do I have to do a COVID-Safe Plan for a private gathering (wedding in a paddock or Hall)?

No.

What is an approved contact tracing system?

Approved contact tracing system are COVID SAfe Check-In, ScanTek or any other electronic platform approved by the State Co-ordinator for the purpose of capturing relevant contact details of a person.  Currently there are only two options.

I am a real estate agent - do I need a unique QR code for each house that I am conducting inspections and auctions at? 

No, each real estate agent should have their own QR code to be used at the inspection and auctions they conduct.

What activities require a COVID Management Plan?

High-risk public activities that require a COVID Management Plan include:

  • gatherings and activities of more than 1,000 people
  • licensed premises under the Liquor Licensing Act 1997 where both dancing and the consumption of liquor occurs
  • the operation of a nightclub, where the principle purpose of the premise is for the consumption of liquor, the playing of loud, amplified music and dancing

COVID Management Plans must be approved by SA Health before you can conduct the above activities.

Which activities require COVID Marshal?

A COVID Marshal is required for the following operations:

  • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area);
  • ceremonies;
  • private functions;
  • gatherings of 51 to 200 people at residential premises;
  • operations at –
    • supermarkets;
    • hardware stores;
    • distribution centres, including associated transport operations;
    • gymnasiums and fitness centres;
    • swimming pools used by the public;
    • sporting clubs;
  • any defined public activity in respect of which a COVID Management Plan is required under this direction; and
  • any operations specified as prescribed operations for the purposes of this definition by the State Co-ordinator.

Nightclubs

Do nightclubs have to complete a COVID Management Plan to operate?

Yes. Nightclubs must have an approved COVID Management Plan to be allowed to operate.

Hospitality

What is considered to be a private function? And what are we allowed to do?

A private function is:

  • an invitation-only event or function (which may include a function associated with a wedding or a funeral, such as a wedding reception or wake); and
  • with a maximum of the same 200 attendees (including children and infants) for the duration of the event; and
  • at a relevant licensed premises in a separate and designated area (whether indoor or outdoor) of the premises with separate bathroom facilities (where available) and no public access.
  • Private function density provisions are 1 person per 2 square metres.
  • Patrons attending the function must use their best endeavours to remain segregated from other general patrons of the premises;
  • The service of any food or beverages or provision of a liquid or edible items must ensure that no shared utensils are used for that purpose; and
  • Dancing is permitted.
  • Food and beverages (including alcohol) may be consumed standing up.

Note: The person who conducts the private function must, on the request of an authorised officer, make available a hardcopy list containing the full name of any person invited to the function.

I’m hosting my birthday party as a private function at a licensed venue. Am I responsible for creating and maintaining the list of guests in attendance?

Yes. As you are the person conducting the private function, you must on the request of an authorised officer, make available a hard copy list containing the full name of any person attending the function.

How many people are permitted at our café, pub, hotel or restaurant?

This will depend on the configuration of your venue.

There is no cap on the total number of patrons, however, the 1 person per 2 square metres rule applies.

Can I eat and drink at the bar?

You are permitted to eat and drink at bar as long as there is no food preparation conducted at or adjacent to the bar area.

We own an icecream/yoghurt shop. Can we have our toppings available for self-serve for customers to put on their icecream or yoghurt?

No. Communal food or beverage service areas are not permitted.

Can I stand up to consume food and beverages

Yes, you can stand up to consume food and beverages whether you are inside or outside.

Recreation and sport

Are indoor play cafes permitted to be open?

Yes. Play cafes are permitted to be open. People present at the place must not exceed 1 person per 2 square metres.

Can I go to a trampoline centre or similar?

Yes. Trampoline centres or similar are permitted to be open. People present at the place must not exceed 1 person per 2 square metres.

Can I go to a dance, yoga or pilates class?

Yes, classes or activities at gyms, health clubs, fitness centres, yoga, barre and spin facilities and dance and pilates studios are permitted.

People present at the place must not exceed 1 person per 2 square metres.

What are considered fitness or recreation activities?

Any classes or activities at gymnasiums, health clubs, fitness centres, yoga, barre and spin facilities and dance and pilates studios that are open to, or accessible by, the public.

Is a gym at my apartment building considered a public activity?

No, gyms etc in strata title and community title premises and other locations to which the public does not have access are not considered a public activity and therefore doesn’t have to meet the public activities requirements including the requirement to have a COVID Marshal.

Public entertainment

What are the rules for capacity at a cinema, live theatre or any other live performance venue?

For cinemas, live theatre or any other live performance venues where patrons are in fixed seating, capacities can increase to 75% if patrons wear masks and for capacity at 50% masks are not required to be worn.

It should be noted children under the age of 12, or persons who have a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or mental health condition or where the ability to see the mouth for communication are not required to wear masks.

Are amusement parks and arcades open?

Yes. Amusement parks and arcades are permitted to be open.

Other

Can I hold a protest?

Yes. As that is considered an assembly, you need to do a COVID Safe Plan and if over a 1000 people are expected to attend submit a COVID Management Plan.

What is the low community transmission zone?

The low community transmission zone consists of the following:

  • the Australian Capital Territory
  • New South Wales
  • the Northern Territory
  • Queensland
  • Tasmania
  • Victoria (other than Greater Melbourne)
  • Western Australia.

My employer is asking for evidence that I am required to self-quarantine upon arrival in South Australia from Victoria. How do I obtain this?

The Cross Border Direction No 39 requires specific arrivals into South Australia from Greater Melbourne to either self-quarantine for 14 days or to self-quarantine until a negative COVID-19 test result. As you are obligated to self-quarantine as per the Direction, you can provide them the Direction and you could also provide your employer with evidence that you were in Victoria should they require that information.

I live in regional Victoria and was recently in Greater Melbourne. Can I enter South Australia?

No, you must have not been in Greater Melbourne in the last 14 days.

I am a Cross Border Community member. Do I have to submit to COVID-19 testing to cross the border?

No.

I am a South Australian resident and have been on holidays in Greater Melbourne. What are the requirements upon return to South Australia?

As you are a returning SA resident you will be required to self-quarantine at a suitable place for 14 days upon arrival and submit to COVID-19 testing on day 1, 5 and 12.

I live in regional Victoria. Can I come and visit family in South Australia?

Yes. People are permitted to travel from regional Victoria to South Australia providing they have not been in Greater Melbourne within the past 14 days.

Can I travel to South Australia from regional Victoria without restrictions?

Yes, Victoria, with the exception of Greater Melbourne is considered a low community transmission zone, so you can travel to South Australia and not have to get a COVID-19 test or self-quarantine.

Can I transit through Melbourne Airport?

Yes, you can transit through Melbourne Airport as long as you have been in a Low Community Transmission Zone for the previous 14 days, are only in the airport for two hours or less and are wearing a mask the entire time you are in transit.

Can I pass through Victoria?

Passing through Victoria is permitted as long have you have been in a Low Community Transmission Zone for the past 14 days. If you travel through Greater Melbourne, you must take the most direct route, wear a mask when coming into contact with members of the public and only stop for emergencies or essentials including fuel and respite.

Can I travel to South Australia from Western Australia without restriction? eg No COVID-19 test or self-quarantine upon arrival?

Yes.

Can I travel to South Australia from New South Wales without restriction? No COVID-19 test or self-quarantine upon arrival?

Yes.

I live in Greater Melbourne. Can I enter South Australia after 12:01am 11 February 2021?

No. For travel on or after 12.01am 11 February 2021 for persons who have been in Greater Melbourne on or after 4 February 2021, will be prohibited from entering South Australia unless they are an Essential Traveller or an exempt person (returning SA resident, genuine relocation, fleeing Domestic Violence – who will be required to self-quarantine at a suitable place for 14 days upon arrival and submit to COVID-19 testing on day 1, 5 and 12.

I live in Greater Melbourne. I arrived in South Australia before 12:01 am 11 February 2021 and had not been at a high risk site. What are my requirements?

Any person who arrives in South Australia from Greater Melbourne prior to 12.01 am 11 February 2021 and has not been at a high risk site is required to submit to COVID-19 testing on day 1, 5 and 12 and self-quarantine until receiving written advice of a negative result. They must then get tested again on day 5 and day 12.

What areas are deemed the Greater Melbourne Area?

Greater Melbourne is divided into 31 local government areas (LGAs). Those LGAs are: Banyule, Hume, Moreland, Bayside, Kingston, Mornington Peninsula, Boroondara, Knox, Nillumbik, Brimbank, Manningham, Port Phillip, Cardinia, Maribyrnong, Stonnington, Casey, Maroondah, Whitehorse, Darebin, Melbourne, Whittlesea, Frankston, Melton, Wyndham, Glen Eira, Monash, Yarra, Greater Dandenong, Moonee Valley, Yarra Ranges and Hobsons Bay.

I was in Melbourne at one of the high risk sites described in the locations of concern by Victoria Health and I am now in South Australia. What do I need to do?

Any person who has been at a place of concern at the specific time listed in Victoria Health’s Case alerts – public exposure sites page, must notify SA Health, to be subjected to supervised quarantine for 14 days and submit to COVID Testing Day 1, 5 and 12.

I was in terminal 4 at Melbourne Airport on 9 February 2021. Can I enter South Australia? What are my requirements?

Travellers who were present in Terminal 4 at Melbourne Airport on 9 February, and who are arriving direct from outside of Victoria, must self-quarantine for 14 days upon arrival and must get COVID-19 test on days 1, 5 & 12.

I was in terminal 4 at Melbourne Airport on 10 February 2021. Can I enter South Australia? What are my requirements?

Travellers who were present in Terminal 4 at Melbourne Airport on 10 to 12 February, can be released from self-quarantine once a negative COVID-19 test result is received and must get a COVID-19 test on days 1, 5 &12.

I live in the same household as someone who was at Terminal 4 at Melbourne Airport on 9 February. Do I have to get a COVID-19 test of self-quarantine?

No, you are not required to test.  You must self-quarantine until the person who was in terminal 4 at Melbourne Airport has received a negative COVID-19 test result.

I have been in New Zealand and arrived in South Australia on 15 February 2021. Can I attend an upcoming major event in South Australia?

No. A person who arrives or has arrived having been in New Zealand within the last 14 days is not permitted to attend any event in South Australia with an approved COVID Management Plan, or at which more than 1000 people are present.

I was in Greater Melbourne on 4 February. Can I enter South Australia?
A person who has been in Greater Melbourne on or after 4 February 2021 is prohibited from entry into South Australia, with the exception of those who only transited through Melbourne Airport for less than 2 hours or are an Essential Traveller or an exempt person (returning SA resident, genuine relocation, fleeing Domestic Violence).

I am travelling to South Australia from New Zealand. What are my requirements?

Any person travelling from the New Zealand must receive a COVID-19 test within 24 hours from arrival in South Australia and self-quarantine until they receive a negative test result. They must get tested again on day 5 and day 12.  A person does not need to remain in self-quarantine after receiving the first negative COVID-19 test unless they have COVID-19 symptoms.

I arrived in South Australia from New Zealand and was directed to self-quarantine. Under the new Direction do I have to complete the remainder of my 14 days if I have had a negative COVID-19 test result?

People who are currently in self-quarantine having travelled from New Zealand under a previous Direction are no longer required to complete the remainder of their 14 days, providing they have received at least one negative COVID-19 test. Travellers will need to get the remaining of their COVID-19 test on days 5 and 12.

Who is considered an exempt arrival?

Exempt arrivals entering South Australia include:

  • genuine relocations
  • South Australian residents returning
  • persons escaping domestic violence or providing support to a family member who is experiencing domestic violence, or where the entry is reasonably necessary for the purpose of dealing with circumstances arising out of domestic violence.

Which Essential Traveller categories are exempt from keeping records of close contacts?

  • national and state security and governance
  • emergency services workers
  • cross border community members
  • national and state security and governance—New South Wales residents
  • passing through.

I am passing through South Australia. What the requirements?                        

People passing through South Australia must take the most direct and practical route and means, and:

  • have permission (if relevant) to enter the State or Territory that they are passing through South Australia to enter, and
  • cannot remain in South Australia for more than 72 hours, and
  • cannot remain overnight or for periods longer than one hour in the townships of Coober Pedy, Ceduna or Port Augusta other than to obtain take away food, groceries, petrol or other fuel, or supplies, and
  • avoid any non-essential contact with people in South Australia other than to obtain food, petrol or other fuel, or supplies.

I am coming to South Australia. Do I need to complete the Cross Border Travel Registration form now that the borders are open?

Yes. All travellers coming to South Australia are required to complete the Cross Border Travel Registration form.

I am arriving in South Australia on an international flight (other than New Zealand). What are the requirements?

All international arrivals (other than New Zealand) into Australia are required to quarantine in supervised accommodation for 14 days to ensure compliance.

All international arrivals entering South Australia will be placed in an SA Health approved hotel to complete the mandatory 14 days quarantine.

All overseas arrivals who arrive in South Australia directly from an overseas flight are to reside and remain, quarantined and segregated from other persons, at a place determined by an authorised officer for a 14-day period. When determining the quarantine period, the date of arrival is not to be counted.

All overseas arrival must submit to a COVID-19 test within 24 hours after their arrival, on the 5th day after their arrival and on the 12th day after their arrival in South Australia.

Are there any exemptions to arrivals?

A person is not to have deemed to arrive in South Australia in the following circumstances:

  • in the case of an arrival on an aircraft for the purpose of travelling on a connecting flight to another Australian State or Territory; or
  • the person has approval of:
    • the Chief Executive of the Department for Health and Wellbeing, the South Australian Chief Public Health Officer or a deputy Chief Public Health Officer to arrive in South Australia for the purpose of taking the connecting flight; and
    • the relevant authority in the other State or Territory to travel to that State or Territory; or
  • the person does not leave the airport in South Australia; or
  • the person does not disembark from the vessel they arrived on in South Australia.

How is the 14 day quarantine calculated?

The day of arrival is not to be counted.

i.e If a person arrives on 7 October 2020 and is required to quarantine, the 14 day period of quarantine ends at midnight on 21 October 2020.

What if I refuse to quarantine?

If you are directed by a health professional or law enforcement agency to quarantine for 14 days, you must do so, you could be fined or arrested.

A $1,000 on-the-spot fine can be issued to anyone breaching self-quarantine requirements.

SA Health and SA Police are working together to monitor people who should be in quarantine and fines may be issued to people who breach these directives.

What does 'screening of arrivals' mean?

When you arrive in South Australia, a screening officer may require you to answer questions about whether you have been overseas in the last 14 days or are suffering any symptoms of COVID-19.

A screening officer may require a person arriving in South Australia to submit to a COVID-19 Test, wear a face mask (covering mouth and nose) in South Australia at any time that they come into contact with the public for up to 14 days or quarantine at a place specified by the screening officer for up to 14 days.

Do I have to wear a mask when I arrive at Adelaide Airport?

Yes. A person (including crew of commercial transport and freight services) may not enter South Australia by airplane unless the person wore a face mask (covering mouth and nose) at all times while the person was on the airplane or present in any airport terminal during the journey.

Note: exemptions include:

  • A person is not required to wear a mask if they have a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or a mental health condition.
  • A mask is not required to be worn in circumstances where the ability to see the mouth is essential for communication, such as to enable communication by or with any patron who is deaf or hard of hearing.
  • A mask is not required to be worn when a person is eating or drinking.
  • A child under the age of 12 is not required to wear a mask.

I live in the NSW Cross Border corridor, do I need to produce evidence of a COVID-19 test?

Yes. Those people who currently live in the NSW Cross Border Corridor (100 km either side of the NSW border) must continue to produce evidence of a COVID-19 test every 7 days.

I work in commercial and freight overseas. What are my testing requirements?

You are required to submit to a COVID-19 test on day 1, 5 and 12.

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Do I have to wear a mask when I visit a Residential Aged Care Facility?

No, a face mask is no longer required when in the physical presence of others in a Residential Aged Care Facility.

Can I come from interstate to visit my relative?

Visitors from Victoria are prohibited from visiting a Residential Aged Care facility.

Visitors from Low Community Transmission Zones (the Australian Capital Territory, New South Wales, the Northern Territory, Queensland, Tasmania and Western Australia) are permitted.

You cannot enter a Residential Aged Care Facility if you:
  • Have been in a place other than a low community transmission zone in the 14 days preceding entry.
  • Have had known contact with a person who has a confirmed case COVID-19 in the 14 days preceding entry.
  • Have not been vaccinated against 2020 seasonal influenza.
  • Have a temperature that is higher than 38 degrees celcius or have a history of fever or chills in the preceding 72 hours or symptoms of acute respiratory infection or loss of taste and smell.
  • Have undertaken a COVID-19 test and are awaiting the test result.

Can I visit a resident from interstate for an end of life visit?

If you are travelling from Victoria for an end of life visit, you will need to be provided approval by SA Health and the visiting facility prior to travel.

Can I provide personal care at multiple nursing homes?

Yes. A personal care worker is permitted to work at multiple facilities, however it is strongly advised where possible, personal care workers remain at one facility.

I am a personal care worker at a nursing home. Do I have to wear a mask?

No, as of 23 December 2020 you are no longer required to wear a face mask.

Can I visit a Residential Aged Care Facility if I am looking to move into that facility?

Yes, if you are a prospective resident of a Residential Aged Care Facility you can arrange a visit and should contact the facility to make arrangements.

All international arrivals into Australia are required to stay within supervised accommodation for 14 days at their port of arrival in Australia.

South Australia is part of a national repatriation plan for returning Australian citizens. Quarantine fees apply to all international passengers including Australian citizens and Australian permanent residents in hotel quarantine.

Why has the cost recovery model been introduced?

The SA government supported the costs for all quarantine accommodation and meals since the Australian government closed international borders and introduced quarantine requirements.

Mandatory quarantine of international travellers is crucial to stop the spread of COVID-19 in SA.

The quarantine fee will reduce the financial burden of COVID-19 on SA taxpayers. The total fee will help repay the government for the cost of providing the quarantine to you.

Are there costs for hotel quarantine?

From Saturday 18 July 2020 ACST, international arrivals are required to pay the cost recovery fee for their hotel quarantine accommodation.

The fee includes meals and hotel room costs and contributes to the essential services provided by the SA government including SA Police, SA Health nurses and midwives, telehealth medical care, mental health and wellbeing support, transport, logistics and security.

Travellers who purchased flights before 12.00 pm 13 July 2020 ACST will be excluded from quarantine fees. Evidence needs to be supplied and these travellers are still required to quarantine in government-arranged accommodation.

What are the costs for hotel quarantine?

For travellers in a room not shared with other travellers, the cost will be $3000.

For travellers in rooms shared with others, the cost will be $3000, plus:

  • $1000 for each additional adult
  • $500 for each additional child
  • No additional cost for children under 3.

Please note: The total cost invoiced will be divided by the total number of adult travellers.

For example: a family of 2 adults and 2 children over the age of 3 in shared accommodation pays $5000. In this example, the invoice will reflect a cost of $2000 per adult.

For example: a family of 3 adults and 1 child over the age of 3 in shared accommodation pays $6000. In this example, the invoice will reflect a cost of $1666 per adult.

Travellers who entered quarantine as part of a group but elect to quarantine in a single room will be charged $3000.

Requested room changes may incur additional cost.

Can I choose my hotel or stay in a private residence?

No. The government has worked with the hotel industry to ensure a range of suitable accommodation is available for quarantine purposes.

Can I purchase additional services or request a different room?

You can request some additional services, including extra meals, which will need to be paid for on departure. The SA government works with the medi-hotel providers to allocate rooms that are appropriate for your circumstances and requests for changes can be considered, but may not be available. Room change requests are considered by the State Control Centre-Health and will incur an additional fee.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All medi-hotels cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Will I be charged more if I must stay longer in quarantine?

The quarantine fees are a fixed price. You will not be charged more if you are required to stay in quarantine longer.

Do all international arrivals have to pay?

Fees apply to all international passengers including Australian citizens and Australian permanent residents in hotel quarantine.

The fee will not apply to travellers who purchased their flights before 12.00 pm 13 July 2020 ACST. Evidence will need to be supplied. These travellers will still be required to quarantine in government-arranged accommodation.

How do I make a payment?

Invoices will be posted or emailed to travellers. If a residential or postal address or email is not available, invoices will be delivered to the traveller’s medi-hotel room.

If travellers enter quarantine as part of a group, the eldest traveller in the group will receive the invoice from SA Health, with others in the group identified on the invoice. Invoices can be split at request.

Payment and support details are noted on the invoice. Payment must be made in Australian dollars.

A range of payment options are available:

  • Telephone payment with Visa or Mastercard
  • BPAY
  • Cheque.

What payment plans are available?

You will have 30 days to pay the invoice. In that time you can arrange a payment plan of three to six months, with weekly, fortnightly or monthly payments.

What if I can’t afford to pay?

If a payment plan is still not affordable, you can apply to have all or part of the quarantine fee waived. Once the quarantine fee invoice is issued you have 30 days to have the amount waived.

You must be an Australian citizen or Permanent resident to apply for this waiver.

You will need to provide evidence that it would cause financial hardship to repay the debt in full. Appropriate documentation includes, but is not limited to, copies of your most recent:

  • Payslips
  • Statement of any Commonwealth/Centrelink benefits received
  • Statements showing any other income received
  • Bank account statements
  • Your latest rental agreement showing rent paid or mortgage repayment schedule letter
  • Schedule of loan repayment for loans held with any other institution
  • A copy of your recent utility bills, including gas, electricity, telephone and water
  • Council rates, school fees and any other regular expenses

You can get help from a financial counsellor by contacting the National Debt Helpline on 1800 007 007. Financial counsellors provide free, independent and confidential advice to help you manage your debts or negotiate with creditors.

More information about applying for a payment plan or fee waiver is on the invoice.

How do I apply to have the quarantine fee waived?

Once the quarantine fee invoice is issued you have 30 days to apply to have the quarantine fee waived. Applications can be made via the International arrivals page.

It will take approximately three weeks to process your application and to notify you of the outcome.

Are all Australian states and territories charging for quarantine?

All states and territories currently accepting international travellers have introduced quarantine fees.

What if I booked my flight before the announcement, do I still have to pay for the accommodation?

If, before 12.00 pm 13 July 2020 ACST you have a confirmed international arrival date into SA, even if you arrive on or after 12.01 am 18 July 2020 ACST you will not be required to pay the quarantine accommodation fee. Evidence will need to be supplied.

You will still be required to quarantine in the government-arranged accommodation for the duration.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while any exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

Will my travel insurance cover the quarantine fee?

Please contact your travel insurance company directly for more information.

Does GST apply to the quarantine fees?

GST does not apply to a fee or charge associated with the mandatory quarantine regime after entering South Australia.

I travelled to South Australia for work, can my employer be invoiced for my quarantine fee?

The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.

Who do I contact for more information?

Phone: 1800 659 647 (between 9:00 am and 5:00 pm)

Email: HealthDebtManagement@sa.gov.au

What is supervised quarantine?

Supervised quarantine is when a person is directed to enter, reside and remain at a supervised medi-hotel site by an authorised officer.

What is considered a high risk setting?

A high risk setting means—

  • a residential aged care facility as defined in the Emergency Management (Residential Aged Care Facilities No 29) (COVID-19) Direction 2021 or any direction replacing that direction from time to time;
  • a prison, correctional facility, training centre or other place of custody;
  • a facility for the provision of health care services of a type referred to in Sch 2, paragraph (a) of the Emergency Management (Public Activities No 18) (COVID-19) Direction 2021 or any direction replacing that direction from time to time; or
  • a meatworks or meat processing facility.

What are my requirements as a worker at a medi-hotel?

A person who works at a medi-hotel site is required to submit to daily saliva testing except on the days when they undertake a PCR COVID-19 test.

I work in a medi-hotel and at a Residential Aged Care Facility. Is this permitted?

No. People who work, are employed or engaged at a medi-hotel site are unable to work, be employed, engaged or be present at a high risk setting such as Residential Aged Care Facility if they have worked in a medi-hotel in the last 14 days.

Am I required to tell my employer if I work at a medi-hotel and at a high risk setting?

Yes. A person who is employed or engaged at a high risk setting must inform their employer of the fact that they are employed at a medi-hotel.

I am employed at a medi-hotel. What high risk locations am I unable to attend?

A high risk location is an Aboriginal community which includes:

  • the area described in Schedule 1 of the Anangu Pitjantjatjara Yankunytjatjara Land Rights Act 1981 (SA) and known as the Anangu Pitjantjatjara Yankunytjatjara Lands;
  • the area on which the community known as the Davenport Community is located;
  • the area known as Nepabunna;
  • the area known as Iga Warta;
  • the area known as Copley;
  • the area known as Oodnadatta;
  • the area on which the community known as the Yalata Community is located;
  • the area known as Kooniba;
  • the area described in Schedule 1 of the Maralinga Tjarutja Land Rights Act 1984 (SA) and known as the Maralinga Tjarutja Lands;
  • the area on which the community known as the Gerard Community is located;
  • the area known as Raukkan, which is also known as Narrung and previously known as Point McLeay;
  • the area on which the community known as the Point Pearce Aboriginal Community is located.
Page last updated: 16 February 2021