Home Quarantine SA provides support and resources to enable you to safely quarantine at home.
What is Home Quarantine SA?
Home Quarantine SA is a mobile app, supported by SA Health and SA Police, that allows selected travellers to quarantine in their home. It will increase South Australia’s quarantine capacity and provides a safe, sustainable and cost effective alternative to medi-hotel quarantine.
Features of Home Quarantine SA include:
- Testing and quarantine schedule to help you plan and manage your quarantine.
- Multiple, randomised location check-ins using live face recognition to confirm you are at your approved quarantine address.
- Daily symptom checks
- Health and wellbeing support and resources.
Why has Home Quarantine SA been developed?
Home Quarantine SA has been developed as a safe, sustainable and cost-effective alternative to medi-hotel quarantine.
Who is eligible for Home Quarantine SA?
The Home Quarantine SA program has been extended to include eligible South Australians returning from interstate restricted zones.
Suitable travellers will be offered the opportunity to quarantine at home following the approval of their SA Health Travel Exemption application.
Your suitability assessed to ensure that you have appropriate housing and can quarantine safely at home.
Appropriate housing is a residential house with no shared air space (i.e. not an apartment or hotel). This could be a rented space, such as an Airbnb. Depending on circumstances, a townhouse may be suitable.
You must be able to quarantine alone, or all other people in your household must also quarantine.
More information on how Home Quarantine SA will be used more broadly by returning South Australians will become available after the trial.
Is Home Quarantine SA compulsory?
Home Quarantine SA is not compulsory, however, if you are approved to quarantine at home using Home Quarantine SA you must use the app. You may still choose to complete your quarantine period at a medi-hotel.
Does Home Quarantine SA track my location?
Home Quarantine SA records your location at each random check-in request to make sure you are at your approved address. Once you have received this check-in request notification, you have 15 minutes to check in. The app will not track your location outside of these short check-in windows.
You must allow location services while the app is being used.
What information will I need to provide to use Home Quarantine SA?
To be eligible to use the app, you will need to provide your:
- full legal name, as it appears on an identity document, such as a driver’s licence or passport
- date of birth
- approved quarantine address
- mobile phone number
- email address (this must be a personal email address that is not shared with anyone else and that you can access at all times.).
If you submitted a SA Health Travel Exemption application, use the same details for your Home Quarantine SA account.
Can more than one person use Home Quarantine SA on the same device?
No. Each person aged 16 years and over, who is subject to quarantine, will need to use their own phone or device that is linked to their own secure Home Quarantine SA account.
Does Home Quarantine SA use mobile data?
Home Quarantine SA requires internet connection (via WiFi or mobile data). The app uses very little data.
How is my data being kept secure?
The app collects and uses the minimum amount of personally identifiable information to enable the home quarantine process. This will include personal information, geolocation data, and use of the device's camera to verify your identity.
More information on data and information collection is available at in the Home Quarantine SA privacy statement.
How is compliance with home quarantine monitored and enforced?
If you are non-compliant with quarantine requirements, you will be contacted by the Home Quarantine Support Team and/or visited by a compliance officer to ensure your wellbeing.
SA Health and the Home Quarantine SA team are supported by SA Police.
You will be provided a sign to display in a visible place to advise visitors that you are in quarantine, to ensure that no one accidentally approaches or enters your residence.
How do I get the Home Quarantine SA app?
If you have been approved to use Home Quarantine SA, you can download the Home Quarantine SA app from the App Store or Google Play. You must have an Australian app store account to access Home Quarantine SA.
You will receive a SMS message with instructions and links to more information.
How do I make a secure account?
Log in using the secure sa.gov.au account you set up was part of your SA Health Travel Exemption application.
If you do not already have an account, you will need to create a secure sa.gov.au account. You must provide a mobile phone number and an email address to set up this account. You will need verify your mobile phone number and email address using a one-time confirmation code that will be sent to you. You may need to check your junk mail or spam folder.
You must complete all these set up steps in one go. You will have 10 minutes to verify your mobile phone number and email address. If your code times out, please contact the Home Quarantine SA Team.
How do I activate the Home Quarantine SA app?
Once you have set up your secure account, you must activate the Home Quarantine SA app with your Unique Identifier Code. This is the code sent in your initial SMS and begins with ‘HQ’.
I already have a mySA GOV account, can I use that to log in to Home Quarantine SA?
The secure account required for Home Quarantine SA is not the same as the mySA GOV account. You may have set up the required secure account to use the SA Health Travel Exemption application.
Do I need to allow push notifications in the app?
Yes. You must to allow notifications for Home Quarantine SA so you can receive important information, updates and reminders. At the end of your quarantine, you can switch this off.
Do I need to allow location services in the app?
Yes. You must allow location services for Home Quarantine SA to show that you are complying with the requirement and not leaving your approved address. At the end of your quarantine, you can switch this off.
Does my Bluetooth need to be on to use Home Quarantine SA?
No. Home Quarantine SA does not use Bluetooth. You must allow push notifications, location services and camera access to use the app.
How do geolocation check-ins work?
Home Quarantine SA uses geolocation and live face recognition to confirm you are at your approved address. Check-ins are a requirement of the app and a key component of ensuring your safety and welfare, as well as the safety of the community.
The app performs several geolocation and live face recognition check-ins at random intervals each day. After receiving a notification prompting check-in, you will have 15 minutes to respond.
What happens if I miss a check-in?
If you miss one of the check-ins, you will receive a follow-up phone call from the Home Quarantine SA team to discuss why you missed your check-in. This call might come from a private or ‘No caller ID’ number.
If you miss the notification and the phone call, a compliance officer may visit your approved address to check you are safe and compliant with your direction.
What if I have to check-in while I am away from my approved address?
If you receive a check-in notification while you are getting a COVID-19 test or are away from your address for another approved reason, complete the check-in as soon as possible.
The Home Quarantine SA team may call you to follow up why you are not at your approved address. This call might come from a private or ‘No caller ID’ number.
What is a symptom check?
A symptom check is a short survey to assess whether you are experiencing symptoms associated with COVID-19. You will be required to select any symptoms you may be experiencing from a list within the app.
You must complete a symptom check each day of your home quarantine. You will receive a notification each day, prompting you to complete the symptom check-in the app.
If you have symptoms, SA Health is notified, and you may be directed to get tested at a suitable drive-through testing location. You may also receive a follow-up phone call from the Home Quarantine SA Team. This call might come from a private or ‘No caller ID’ number.
When do I need to get a COVID-19 test?
Home Quarantine SA includes a timeline of your quarantine period. This includes reminders to get scheduled COVID-19 tests and perform your daily symptom checks.
You may be directed to seek additional COVID-19 tests, as required. This includes international travellers who may be required to have testing on arrival and day 3,5,7,9 and 13 of quarantine.
Where can I get a COVID-19 test?
You must have your required COVID-19 tests at one of the drive-through testing sites.
- Victoria Park / Pakapakanthi COVID-19 drive-through testing site
- Hampstead Rehabilitation Centre COVID-19 drive-through testing site
- Repat Health Precinct COVID-19 drive-through testing site
- Ridgehaven COVID-19 drive-through testing site
- Port Adelaide COVID-19 drive-through testing site
- Aldinga GP Plus Health Care Centre COVID-19 drive-through testing site
- Tailem Bend COVID-19 mobile testing site
You must wear a face mask at all times when you leave your approved address, except for when being swabbed. Please visit your closest drive-through testing site to minimise travel away from your approved quarantine address.
If you live in a regional area, find your nearest testing site. You may need to call ahead to book an appointment at some testing clinics.
How do I get to the COVID-19 testing site?
You must use a private vehicle to drive to get your COVID-19 test. You must not use public transport services.
If you do not have access to a car, cannot drive or need to refuel your car to attend a COVID-19 testing site, please contact the Home Quarantine SA team for further advice.
I have had a COVID-19 vaccination, am I still required to home quarantine?
Yes. You still need to comply with the restrictions in South Australia, including quarantine and testing requirements, even if you’ve been fully vaccinated against COVID-19.
It is still possible to catch COVID-19 even if you have been fully vaccinated and you could pass the virus on to others who may not be vaccinated.
Do you have to be fully vaccinated against COVID-19 to be eligible for Home Quarantine SA?
Your vaccination status will be considered as part of your suitability for Home Quarantine SA.
Vaccination is mandatory for Home Quarantine SA users who are returning residents from overseas.
What happens if I test positive to COVID-19?
If you test positive to COVID-19 during your home quarantine, you will be moved safely and securely by ambulance to a dedicated facility.
The dedicated facility will be staffed exclusively by SA Health and SA Police for nursing and security purposes.
Others you are quarantining with may be also be required to be moved to a dedicated facility. You will be advised by SA Health of your specific requirements.
How do I access medical care?
If it is a medical emergency, call Triple Zero (000) and advise that you are in home quarantine due to COVID-19.
If you are feeling unwell and require non-urgent medical care, please contact the Home Quarantine Team for assistance.
How can I get medication or my prescriptions filled?
If you need medicines (including prescription medicines), ask a family member or friend to deliver them to your home and leave at your door.
Some pharmacies offer a home delivery service. Ask for deliveries to be left at your door. Wear a face mask when you collect items left at your door and do not open your door until they have left.
If there are issues or you have further questions, please contact the Home Quarantine Support Team.
Can I go outside?
You can go outside into your private garden or courtyard.
You must not go outside to public parks, shared gardens or for any reason other than to seek a COVID-19 test or urgent medical care.
You must not go outside to public parks, shared gardens or any public, shared area. You must not leave your approved address for any reason other than to seek a COVID-19 test or for urgent medical care. When presenting for COVID-19 testing, ensure to wear a mask and adhere to all COVID-19 safety measures including appropriate sanitising and distancing practices.
Can I have visitors?
No. Only people who are approved to quarantine with you are allowed at your approved address during your quarantine period.
How do I dispose of rubbish and waste?
Dispose of used personal items such as tissues, disposable masks, gloves, and other contaminated items in a rubbish bin lined with a plastic bag.
Tie-off/close the plastic bag and dispose of the bag in the general household waste bin (not recycling). After handling and disposal of waste, wash your hands thoroughly.
You can take your bins to the street for collection. You must wear a mask and wipe the handle after use.
What if I need to leave home quarantine in an emergency?
If you need to leave your home in an emergency or if your home is unsafe. You must advise the relevant emergency services that you have been forced to leave home quarantine.
It is important that you inform emergency service providers that you are subject to quarantine requirements.
When moving to a safe location during an emergency, ensure you wear a mask and adhere to all COVID-19 safety measures, including appropriate sanitising and distancing practices.
Please ensure you notify Home Quarantine SA Team of your situation and of your changed location as soon as it is safe to do so.
How can I refuel my car to attend a COVID-19 testing site?
If you do not have access to a car, cannot drive or need to refuel your car to attend a COVID-19 testing site, please contact the Home Quarantine SA team.
I am quarantining at the same address as someone else but we get notifications to check-in at different times, is there something wrong with my app?
Home Quarantine SA requests check-ins on a randomised schedule. It would not be unusual for people to receive check-in requests at different times.
What if my phone or device stops working or I am having technical problems while I am using Home Quarantine SA?
Please do not leave your approved address to get your phone or device fixed or replaced. This would be considered a breach of your quarantine directions and you may commit an offence under the Emergency Management Act 2004.
If you miss your check-ins because your phone or device is not working, you will receive a call from the Home Quarantine SA team and you can explain your situation. If you are unable to take this call due to phone or technical problems, a compliance officer will visit your home to check your welfare and advise you further.
I have to leave my approved address to get a COVID-19 test, what happens if I am asked to check-in while getting a test?
Please complete your check-in as soon as is practical and safe after you hear the notification prompt, even if you are outside the boundary of your approved quarantine address.
If you receive a notification to complete a location check-in when you are away from your approved address (i.e. when seeking testing), please complete the check-in anyway, and Home Quarantine Support will follow-up to check your safety.